Summary
Overview
Work History
Education
Skills
Certification
Languages
Additional Highlights
Timeline
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JUSTIN CHOI

Auckland,AUK

Summary

Enthusiastic and customer-focused professional with over 5 years' experience in hospitality, retail leadership, and customer service. Adept at engaging customers, explaining product features clearly, and driving sales through meaningful interaction. Reliable, self-motivated, and passionate about premium products such as coffee. Seeking to represent Nespresso as a Brand Ambassador, combining strong interpersonal skills with a love for brand storytelling. Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.

Overview

12
12
years of professional experience
1
1
Certification

Work History

General Manager

Mighty Hotdog
Auckland
05.2021 - 10.2023
  • - Oversaw store operations, budgeting, and team performance in a fast-paced F&B environment.
  • - Delivered consistent customer satisfaction through proactive engagement and service training.
  • - Supported product promotions and implemented communication strategies for upselling.

Head Chef

9 Bowls Japanese Eatery
Auckland
05.2020 - 05.2021
  • - Created and explained new menu items to customers, contributing to increased sales.
  • - Managed team scheduling, hygiene, and process improvement.

Shopkeeper

Katsubi
Auckland
04.2019 - 05.2020
  • - Maintained high hygiene standards and quality control.

Chef

Aratai Cafe
Auckland
03.2017 - 04.2019
  • - Created efficient rosters and supported customer service at front-of-house.
  • - Worked under pressure while maintaining quality, timing, and professionalism.
  • - Gained experience in customer-facing kitchen environment.

Duty Manager

Torbay Liquor centre
Auckland, albany
06.2011 - 08.2016
  • Supervised daily operations ensuring compliance with liquor licensing regulations.
  • Coordinated staff schedules to maintain optimal service during peak hours.
  • Managed inventory levels and ordered supplies to meet customer demand.
  • Trained new staff on customer service and product knowledge best practices.
  • Resolved customer complaints effectively to enhance overall satisfaction.

Education

Diploma - Culinary (City & Guilds)

NSIA
Auckland
01.2017

Bachelor of Science - Computer Science

University of Auckland
Auckland
01.2015

Skills

  • - Customer Engagement & Communication
  • - Product Demonstration & Feature Explanation
  • - Brand Representation & Sales Support
  • - Self-Management & Reliability
  • - Hospitality & Retail Operations
  • - Coffee Knowledge (basic familiarity, eager learner)
  • - Weekend & Promotional Shift Flexibility
  • - Full Driver's Licence & Reliable Transport

Certification

  • - LCQ & General Manager's Licence - NZ | Valid
  • - Food Safety & Hygiene Certified

Languages

- Korean - Native, - English - Highly Proficient, - Chinese - Conversational (working knowledge)

Additional Highlights

  • - Familiar with espresso and filter coffee varieties
  • - Excellent presentation skills and enthusiastic communication style
  • - Available weekends and during promotional weekdays
  • - Passion for premium brands and customer education

Timeline

General Manager

Mighty Hotdog
05.2021 - 10.2023

Head Chef

9 Bowls Japanese Eatery
05.2020 - 05.2021

Shopkeeper

Katsubi
04.2019 - 05.2020

Chef

Aratai Cafe
03.2017 - 04.2019

Duty Manager

Torbay Liquor centre
06.2011 - 08.2016

Diploma - Culinary (City & Guilds)

NSIA

Bachelor of Science - Computer Science

University of Auckland

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JUSTIN CHOI