Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
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Justin Ng Chern Leong

15 RATHMINES ROAD,AUK

Summary

Greetings, I'm Justin from Malaysia and I'm currently holding a valid New Zealand Working Holiday Visa until April 2024. I'm thrilled at the prospect of bringing a fresh perspective and boundless energy to your team. I am actively seeking additional opportunities to further my career and make a meaningful impact on your company's growth and success.

Overview

4
4
years of professional experience

Work History

Online Operation & Customer Support

Tres Gadget
08.2020 - 09.2023
  • Filming video ads and creating content for product promotion on social media
  • Listened to customers' questions and concerns to provide answers or responses.
  • Managing return requests and processing refunds when necessary
  • Assisting in creating and updating product listings on the e-commerce platform.
  • Preparing orders for dispatch, packaging, and labelling.
  • Keeping track of stock levels and coordinating with the warehouse team.
  • Manage marketing and analyzing day to day store performance.

Marketing & Production Operator

ANT Marketing Products
10.2019 - 09.2022
  • Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Displayed good knowledge of safe operating and emergency procedures development and implementation.
  • Inspected final products for defects and flaws using proper QA procedures.
  • Documented production information via daily system logs and discussed issues with management.
  • Build customer relations and handle customer inquiries.
  • Manage online orders, packing, and dispatch.

Food and Beverage Attendant

Cozy Coffee
12.2019 - 05.2020
  • Maintained a clean and organized restaurant to comply with hygiene and health regulations.
  • Collaborated with other food and beverage attendants to provide prompt, smooth, and excellent service.
  • Greeted and seated guests to provide a friendly and welcoming experience.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Assisted with setup and breakdown of events, banquets, and parties.
  • Prepare and make desserts and pastries to ensure the freshness of food.

Education

IGCSE - Business & Combined Science

Grace Young Mind Resources
Lot 21794, Lebuh Menalu, Taman Chi Liung
10.2019

Skills

  • Client relationship building
  • Team collaboration
  • Performance monitoring
  • Conflict resolution
  • Product knowledge
  • Quality assurance
  • Order Fulfillment
  • Attention to detail
  • Quality Control
  • Tracking and Documentation

Hobbies

In addition to my professional pursuits, I also engage in various hobbies during my free time. I discovered the world of running three years ago and since then, I have actively participated in numerous marathons. Running long distances requires a strong mentality and a high level of commitment in training which brings me to my next hobby.


Going to the gym enhances my physical strength and fosters a healthy mindset which can be applied to my professional responsibilities. The discipline cultivated in the gym empowers me to navigate daily tasks with sustained energy and focus.


I also find joy in playing badminton. The fast-paced nature of the sport requires a high level of awareness and precision. Communication is also an important key in this sport as discussing strategy with my teammate will help add a dynamic layer to the game and build up teamwork. 


These hobbies not only contribute to my physical fitness but also demonstrate my resilience, discipline, and passion for continuous personal development.

Languages

English
Full Professional
Chinese (Mandarin)
Professional Working
Malay
Professional Working

Timeline

Online Operation & Customer Support

Tres Gadget
08.2020 - 09.2023

Food and Beverage Attendant

Cozy Coffee
12.2019 - 05.2020

Marketing & Production Operator

ANT Marketing Products
10.2019 - 09.2022

IGCSE - Business & Combined Science

Grace Young Mind Resources
Justin Ng Chern Leong