Justin Xuan
Auckland
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
About sales, on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
5
5
years of professional experience
Work History
Shop Manager
Jimmy Wong
02.2021 - Current
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
- Developed promotional campaigns to increase store foot traffic, ultimately boosting overall revenue.
- Organized special events such as product launches or seasonal promotions to generate excitement among customers and boost sales figures.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Sales Manager & Distribution Manager
Ethan Li
10.2018 - 12.2020
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Training new fresh
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Education
Diploma - Business
Massey University
Auckland, NZ07.2018
Skills
- Supply chain management
- Time management
- Team leadership
- Problem solving
- Market research
- Customer Engagement
- Employee Motivation
- Customer Service
- Sales Analysis
- Customer service excellence
- Organizational skills
- KPI Tracking
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Chinese (Cantonese)
Limited Working
Timeline
Shop Manager
Jimmy Wong
02.2021 - Current
Sales Manager & Distribution Manager
Ethan Li
10.2018 - 12.2020
Diploma - Business
Massey University
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