Justine Anderson

• Provided best-in-class real-time sales support for customers while leading by example for sales team members.
• Prepared and chaired Sales PAR Meetings,
• Managed efficient cash register operations.
• Prioritized helping customers over completing other routine tasks in store.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Listened to customer needs and desires to identify and recommend optimal products.
• Answered customer questions about products and services, helped locate merchandise and promoted key items.
• Responsible for opening/closing of the store.
• Oversaw the checkouts and processes, cash office and price integrity departments.
• Payroll and rostering for the team.
• Putting cash out in the morning and also cash up at the end the day.

• Helped customers complete purchases and locate items.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Operated cash register to record transactions accurately and efficiently.
• Learned duties for various positions and provided backup at key times.
• Performed banking duties.
• Running of Admin reports, daily, weekly and monthly.
• Followed up on Laybys and click and collect orders.
• Processed the magazine and newspaper returns.

• Used pallet jacks to unload and organize merchandise from delivery trucks.
• Assisted customers by finding items quickly to boost store satisfaction rates.
• Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
• Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
• Maintained current knowledge of shelf planograms to merchandise products.
• Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
• Stocked shelves and racks with new or transferred merchandise.
• Supervised and trained new staff.
• Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
• Kept work areas neat, clean and free from debris.
• Stocked designated items on shelves and displays.
• Stocked shelves to match planogram images and instructions.
• Greeted store customers and discussed needs.
• Manually transported warehouse materials and maintained stamina while standing, sitting, bending and walking for extended periods of time.
• Operated equipment such as pallet jacks and hand trucks to move heavy boxes.

• Responsible for making all the prices around the store.
• Printing and put up of the weekly mailer and daily mailers.
• Responsible for completing all the price changes, weekly and daily.
• Making sure that the weekly bay maintenance was completed.
• Weekly cyclic counts and investigated any variance.
• Knowing the click and collect process completely, from picking right through to the customer collecting them.

I started out on a heat press, I gained experience on all of the heat presses which include your normal Heat Press with tranfers, Hat Press, Umbrella Press, Silicone Press and Sublimations. The products range from silicone wrist bands to caps/bucket hats, bags of varying shapes and varieties, bar mats, cooling towels, mouse pads, stubbie holders and clothing just to name a few.

I then got asked by my shift leader after 4 months if I would change departments as they were wanting to get nightshift up and running in more departments and lead the team on an unofficial basis. So I stepped up and got put into Embroidery, I had to go onto the Twilight Shift for 6 weeks to learn the job as quickly as possible plus all the troubleshooting that goes along with it so I could run the team. It was somewhat stressful but nightshift got successfully started in Embroidery. As part of my role I was in charge of organising jobs for the team, training new employees, trouble shooting any problems that arose with the machines and also still running a machine myself. I got overlooked as the official Team Leader but I am just as happy being a team member with alot of experience and can still help the team and team leader out when required to do so.