Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Justine Lohner

Auckland

Summary

Motivated and adaptable individual relocating from New Zealand to Brisbane later this year, with strong experience across both retail and hospitality industries. Skilled in delivering exceptional customer service, with a natural ability to connect with people and create positive, engaging experiences. Over the years, I’ve developed a deep passion for fashion and skincare, making retail roles in these areas my true strong suit. With a hands-on understanding of sales, service, and team dynamics, I bring energy, confidence, and a genuine love for helping customers feel their best. Excited to bring my skills and enthusiasm to a new opportunity in Brisbane.

Overview

5
5
years of professional experience

Work History

All Rounder

Just Jess Boujee Bakery
04.2023 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Decorated baked goods and designed visually appealing displays of finished products.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
  • Operated commercial kitchen equipment and tools.
  • Provided exceptional customer service, answering queries and offering recommendations.
  • Developed loyal customer base by providing excellent customer service.
  • Conducted regular staff training sessions on safety procedures, brewery operations, and product knowledge.

Casual Sales Assistant

BLEND NZ
11.2022 - 03.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Contributed to inventory management by monitoring stock levels.

Part Time Sales Assistant

Max Clothing Store
07.2022 - 11.2022
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Boosted store revenue through upselling and cross-selling techniques.
  • Conducted weekly inventory audits to ensure accuracy in stock levels.
  • Trained new staff on sales techniques and store policies, enhancing overall team performance.
  • Collaborated with team members to achieve sales targets and improve store performance.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.

Part Time Sales Assistant

The Homestore
09.2020 - 06.2022
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Increased store foot traffic with innovative window display designs.

Education

No Degree - Classic Lash Extension Course

Blended Beauty
Auckland, NZ
05-2023

High School Diploma -

Glendowie College
Auckland, NZ
12-2020

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Dependable and responsible
  • Flexible and adaptable
  • Computer skills
  • Excellent communication
  • Calm under pressure
  • Active listening
  • Organization and time management

Languages

English
Native or Bilingual

Interests

  • Fashion and Style
  • Baking
  • Cake Decorating
  • I have a passion for photography and editing photos
  • Mindfulness Practices
  • Gym Workouts
  • Passionate about balancing physical health with mental and emotional wellness
  • Road Trips


Timeline

All Rounder

Just Jess Boujee Bakery
04.2023 - Current

Casual Sales Assistant

BLEND NZ
11.2022 - 03.2023

Part Time Sales Assistant

Max Clothing Store
07.2022 - 11.2022

Part Time Sales Assistant

The Homestore
09.2020 - 06.2022

No Degree - Classic Lash Extension Course

Blended Beauty

High School Diploma -

Glendowie College

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