Justine Sanchez Gutierrez
Auckland,Northcote
Summary
Experienced as a Anti Money Laundering Analyst at Citi Bank for markets, governments, and the real estate industry in NAM, EMEA, and APAC reviewing financial documents and digital records. Effective at directing, monitoring, and inspiring team members to complete accurate and timely investigations and reports. Talented in training employees, solving complex problems, and making sound decisions. Also, I have years in the customer service industry which made develop different skills besides analytical skills and worked hand in hand with different customers and banking teams during my work experience. I'm native in Spanish and also have a C1. However, I'm still practicing and studying English at Auckland English Academy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
COMPLIANCE KYC ANTI-MONEY LAUNDERING ANALYST
CITI BANK
08.2021 - 11.2023
- Partner with Relationship Management and Compliance teams to assist with the preparation, development, due diligence, and approval of the electronic Know Your Client (KYC) record and supporting appendices
- Create and maintain KYC records by obtaining information from internal and external sources (firm website, regulatory websites, etc.) using tools such as CRM, Lexis Report, Duns and Bradstreet and KYC
- Investigating and assessing the financial risks posed by a company's operations and monitoring/regulating high-risk activities
- Communicating with regulators and auditors regularly to explain their risk monitoring, control, and prioritization techniques.
- Documented research findings to support risk-based decision-making and resolution to escalated fraud incidents.
SELLER PARTNER SUPPORT ASSOCIATE SR
AMAZON
03.2021 - 08.2021
- Demonstrates ownership of every Seller interaction to achieve successful first-time resolution on all contacts
- Developed and maintained strong relationships with sellers and vendors to establish rapport and build trust.
- Works with multiple technology applications and features to resolve Seller contacts
- Demonstrate ability to work independently while using departmental resources, policies, and procedures
- Maintains high-performance metrics such as quality, productivity, first contact resolution, and attendance.
- Responded to seller's complaints regarding service and product quality to solve issues.
TECHNICAL CHAT SUPPORT ASSOCIATE FOR VERIZON VISIBLE ACCOUNT
SYKES LATAM
11.2019 - 03.2021
- In charge of responding to customer requests through inbound channels
- Determine appropriate action to be taken on the customer's behalf, which may include problem determination and appropriate next steps
- Inform customers of appropriate next steps and work with customers to achieve issue resolution
- Liaise with other departments as required to resolve customer's issues and questions.
- Managed customer relations through communication and helpful interactions.
- Analyzed customer data to identify trends and anticipate customer needs.
Barista
Starbucks
03.2018 - 08.2018
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
Bachelor of Business Admin. - Business Administration
UNIVERSIDAD INTERNACIONAL DE LAS AMERICAS
San Jose, Costa Rica12.2024
Diploma - English
AUCKLAND ENGLISH ACADEMY - ICL
Auckland, NZ05.2024
Diploma - English
UNIVERSIDAD ESTATAL A DISTANCIA
San Jose, Costa Rica05.2018
High School Diploma -
LICEO ANASTASIO ALFARO
San Jose, Costa Rica12.2017
Skills
- Performance Improvement & Development
- Organizational Skills
- Able to work in teams as well as independently
- Team Building
- Time Management
- Adaptability
- Banking Operations
- Microsoft Office
- Analytical Skills
- Sanctions Screening
- Regulatory Knowledge
- Customer Due Diligence
- Attention to Detail
- Policy Development
- Know Your Customer
Certification
- Barista Training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
COMPLIANCE KYC ANTI-MONEY LAUNDERING ANALYST
CITI BANK
08.2021 - 11.2023
SELLER PARTNER SUPPORT ASSOCIATE SR
AMAZON
03.2021 - 08.2021
TECHNICAL CHAT SUPPORT ASSOCIATE FOR VERIZON VISIBLE ACCOUNT
SYKES LATAM
11.2019 - 03.2021
Barista
Starbucks
03.2018 - 08.2018
Bachelor of Business Admin. - Business Administration
UNIVERSIDAD INTERNACIONAL DE LAS AMERICAS
Diploma - English
AUCKLAND ENGLISH ACADEMY - ICL
Diploma - English
UNIVERSIDAD ESTATAL A DISTANCIA
High School Diploma -
LICEO ANASTASIO ALFARO
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