Juven Jose Abraham

My role at this job was to pack pallets with orders from supermarkets this was done with the assistance of pallet trucks.

• Pulled orders quickly to maintain demanding productivity goals.
• Printed labels, packaged boxes, and loaded into outbound containers.
• Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
• Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.

• Worked as CSR (Customer Sales Repersentive) where I interacted with donors over the phone to help process donations for the 2 charities we operated for
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.