JYOBISH KOMBANAL JOSEPH
Hamilton,WKO
Summary
Dynamic retail leader with over 14 years of experience in apparel retail, FMCG, telecommunications, supply chain, warehouse operations, and multi-store management. Proven expertise in driving end-to-end store operations, achieving sales targets, and delivering key performance indicators while ensuring exceptional team leadership and customer service. Skilled in enhancing inventory control, visual merchandising, and operational compliance to optimize store performance. Actively pursuing opportunities as a Store Manager, Department Manager, Duty Manager, or Floor Manager within New Zealand's retail, FMCG, or apparel sectors.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
16
16
years of professional experience
Work History
Deputy Manager
Reliance Trends
01.2023 - 09.2026
- Managed end-to-end apparel retail operations covering sales, team performance, inventory, visual merchandising and P&L while controlling operating costs.
- Drove monthly and quarterly revenue targets through strategic sales planning, effective floor execution, and diligent performance monitoring.
- Monitored and reported key retail KPIs including conversion rate, Average Transaction Value (ATV) and Units Per Transaction (UPT) to enhance store performance.
- Led, trained and motivated store teams, resulting in achievement of sales targets and high customer service standards.
- Ensured compliance with standard operating procedures, audits, health and safety requirements and store standards.
- Analyzed market trends to inform inventory management and product selection strategies.
- Effectively managed more than 50 customer calls and mails every day
- Led strategic initiatives to enhance customer experience and drive sales growth.
- Coordinated cross-functional teams to streamline operational processes and increase efficiency.
Area Manager
Swiss Time India Pvt Limited
07.2022 - 01.2023
- Managed multiple retail stores, enhancing sales, profitability, operational standards, and brand compliance across cluster.
- Coached and developed Store Managers and sales teams through regular performance audits and reviews.
- Managed 6 stores located in different districts of north Kerala, india
- Coached and developed Store Managers and sales teams through regular audits, reviews and performance coaching.
- Implemented corrective actions to address ageing stock, improving sell-through rates.
Territory Sales Manager
ABAD Food Service
05.2021 - 07.2022
- Managed frozen food supply chain and distribution across multiple retail store locations and was handling 4 districts with more than 200 retails outlets.
- Coordinated inbound deliveries and daily stock replenishment to ensure optimal retail shelf availability.
- Monitored physical stock movement and managed product expiry dates to minimize waste.
- Enhanced inventory planning processes to reduce stock loss and increase profit margins.
Assistant Manager – Operations and Sales
Baby Marine Ventures
01.2017 - 04.2021
- Managed daily warehouse operations, ensuring safe stock movement and efficient logistics for high-volume retail distribution.
- Coordinated retail operations, maintaining accurate customer billing and effective stock control.
- Effectively managed the supply and sale which lead to 20% growth in P&L
- Supported staff recruitment and training, conducting regular performance evaluations to enhance team development.
- Analyzed daily sales reports and implemented local retail strategies for continuous store improvement.
Retail Store Manager
Ooredoo (Recharge Oman LLC)
01.2016 - 01.2016
- Managed daily in-store operations for telecommunications retail environment, ensuring efficient SIM activation, billing, and recharge services.
- Oversaw store profitability while managing secure back-room stock and maintaining visual merchandising standards.
- Managed and improved retails store performance of three store in Oman increased sales by 10%
- Maintained commercial relationships with retailers and wholesalers to facilitate technology product activation.
- Maintained commercial relationships with retailers and wholesalers supporting technology product activation.
Channel Sales Manager
Tata Teleservices (Tata Docomo)
05.2010 - 10.2015
- Managed franchise stores and retail direct sales operations, driving revenue across assigned territory.
- Store performance was improved by 50% by giving the best customer service
- Achieved direct promotion to Manager for exceeding performance targets.
- Secured multiple Best Performer awards for outstanding direct sales performance in technology sector.
Education
Master of Business Administration (MBA) - HR and Marketing
01-2010
Bachelor of Arts - English, Hindi and Philosophy
03.2007
Skills
- Store & Retail Operations Department & Floor Management Sales & Revenue Growth Team Leadership & Coaching Staff Training & Performance Management Roster Management Inventory & Stock Control Stock Replenishment & Allocation Shrinkage & Stock Loss Control Visual Merchandising P&L & Operational Cost Control KPI Performance Management Conversion, ATV & UPT Customer Service & Issue Resolution SOP, Audit & H&S Compliance Warehouse & Supply Chain Operations POS & Retail Management Systems FIFO & Expiry Management
- Strategic leadership
- Staff development
- Innovation management
- Retail Analytics
Personal Information
- Title: STORE MANAGER | DEPARTMENT MANAGER | DUTY MANAGER | FLOOR MANAGER
- Driving License: International Transport Driving Licence
- Work Permit: Open Work Visa
- Visa Status: Open Work Visa
Timeline
Deputy Manager - Reliance Trends
01.2023 - 09.2026
Area Manager - Swiss Time India Pvt Limited
07.2022 - 01.2023
Territory Sales Manager - ABAD Food Service
05.2021 - 07.2022
Assistant Manager – Operations and Sales - Baby Marine Ventures
01.2017 - 04.2021
Retail Store Manager - Ooredoo (Recharge Oman LLC)
01.2016 - 01.2016
Channel Sales Manager - Tata Teleservices (Tata Docomo)
05.2010 - 10.2015
St. Michael College of Engineering & Technology - Master of Business Administration (MBA), HR and Marketing
Madhav College - Bachelor of Arts, English, Hindi and Philosophy