HARI CHAND
AUCKLAND,AUK
Summary
Results-driven and accomplished Retail Manager and Sales Leader with extensive experience in retail operations, customer service, business development, sales leadership, team management, and performance improvement. Proven ability to lead high-performing teams, manage daily retail operations, achieve business KPIs, drive revenue growth, and deliver exceptional customer experiences. Experienced in coaching and mentoring employees, developing team capability, managing workforce performance, analysing business results, and implementing effective strategies to improve operational outcomes. Demonstrated success working across multiple markets and locations, supporting geographically dispersed teams, developing sales opportunities, and building strong customer and business relationships. A highly motivated, adaptable, and commercially focused professional with strong leadership, communication, analytical, problem-solving, and organisational skills. Committed to achieving business objectives while developing people, strengthening team culture, and maintaining consistently high standards of customer service.
Overview
10
10
years of professional experience
Work History
Retail Manager
Spark New Zealand
06.2021 - Current
- Lead the daily operations of the retail store while maintaining consistently high levels of customer satisfaction.
- Monitor operational results and conduct targeted analysis across physical and virtual operations.
- Develop and implement effective strategies to achieve business KPIs and performance targets.
- Prepare staff rosters and shift schedules to effectively meet customer demand during peak periods.
- Monitor employee performance and ensure the delivery of high-quality customer service in accordance with company standards.
- Manage customer complaints, operational issues, and service abnormalities in a professional and timely manner.
- Build and maintain strong customer relationships to support customer loyalty and satisfaction.
- Monitor daily profit and loss performance and take responsibility for overall operational results.
- Build a positive team culture and promote company values through regular coaching, mentoring, and feedback.
- Identify and develop employee talent to optimise team structure and performance.
- Conduct performance appraisals, identify training needs, and support employee career development.
- Participate in the recruitment and selection of new employees.
- Analyse customer service experiences and share insights to support continuous service improvement.
- Support the achievement of store goals through training, motivation, mentoring, and performance feedback.
- Provide leadership and direction to ensure high levels of customer satisfaction and operational excellence.
In-Home Lead
Spark New Zealand
07.2020 - 06.2021
- Played a key role in the In-Home Certification Programme, certifying more than 50 advisors across multiple markets and supporting a strong pipeline of future certifications.
- Partnered with Geo Leads, Base Leads, and Chapter Leads to build employee capability, share best practices, and develop In-Home expertise across the business.
- Worked across multiple locations, including Commercial Bay, Albany, Sylvia Park, and Manukau, gaining broad experience across different customer segments, store operations, and leadership environments.
- Supported the planning and execution of proactive campaigns, including PSTN, WBB, and WLL, ensuring teams had the necessary resources to achieve business objectives.
- Coached leaders and advisors to strengthen In-Home performance, capability, and customer service outcomes.
- Managed workforce licence allocation and reporting processes to improve visibility and performance tracking across markets.
- Demonstrated strong remote leadership by supporting and developing teams across Auckland, Whangārei, and Dunedin.
- Fostered collaboration, engagement, and effective communication across geographically dispersed teams.
- Developed broad market knowledge through experience across Auckland North, West, and South territories.
2IC – Direct Sales
Spark New Zealand
06.2017 - 12.2017
- Developed business within the assigned territory using a range of sales techniques and business development strategies.
- Identified potential customers and assessed new sales opportunities.
- Arranged meetings with prospective customers and presented suitable product offerings.
- Conducted cold calling and established business relationships with potential customers.
- Researched and identified target companies within the assigned territory.
- Analysed competitor activities and identified opportunities for business development.
- Worked towards revenue targets and KPIs established by management.
- Networked with businesses and developed strong professional relationships.
- Attended relevant industry events and conferences to support business development.
- Followed up on sales opportunities and leads generated by team members and other business units.
- Collaborated with territory sales managers and national account managers to develop sales strategies for large business accounts.
- Kept up to date with industry developments and market trends to identify new business opportunities.
ICT Sales Representative
Spark New Zealand
06.2016 - 06.2017
- Researched industry trends, events, publications, and market developments to identify new business opportunities.
- Identified and developed potential business opportunities by contacting prospective customers and understanding their business needs.
- Evaluated potential business opportunities by analysing market strategies, business requirements, financial considerations, and potential risks.
- Developed effective negotiation strategies by assessing customer needs, business objectives, risks, and potential opportunities.
- Built and maintained strong relationships with prospective and existing customers.
- Supported business development initiatives and contributed to achieving sales and revenue targets.
- Conducted market research and competitor analysis to identify opportunities for business growth.
Education
Bachelor of Business Administration -
UNIGLOBE COLLEGE
01-2013
Diploma in Business - Level 7
AWI INTERNATIONAL EDUCATION GROUP
Skills
- Retail & Operations Management
- Team Leadership & People Development
- Coaching & Mentoring
- KPI & Performance Management
- Workforce Planning & Allocation
- Business & Market Analysis
- Sales Strategy & Target Achievement
- Customer Relationship Management
- Problem Solving & Decision Making
- Communication & Interpersonal Skills
Selected Achievements
- Top Sales Achievement Award (Leader) – Q4 2019
- Top Sales Achievement – Channel Champions Awards (Leader), FY 2018/2019
- Certified more than 50 advisors through the In-Home Certification Programme across multiple markets.
Timeline
Retail Manager
Spark New Zealand
06.2021 - Current
In-Home Lead
Spark New Zealand
07.2020 - 06.2021
2IC – Direct Sales
Spark New Zealand
06.2017 - 12.2017
ICT Sales Representative
Spark New Zealand
06.2016 - 06.2017
Bachelor of Business Administration -
UNIGLOBE COLLEGE
Diploma in Business - Level 7
AWI INTERNATIONAL EDUCATION GROUP