Jyoti Patel
Kaiapoi
Summary
Experienced Assistant Store Manager with depth in recruiting, training and developing staff in busy customer-focused store operations. Strong sales forecasting and business background coupled with an exceptional sense of customer service and in-depth knowledge in food industry. Broad skills in educating personnel to achieve exceptional levels of customer service building team and ensuring the achievement of corporate goals.
Overview
5
5
years of professional experience
Work History
Store Supervisor
Wenzel's Bakery
07.2023 - 01.2024
- Front and back of house supervision
- Leading the team to achieve high up-selling targets
- Maintaining shop displays and cleanliness
- Overseeing preparation of food whilst maintaining a hands on approach
Assistant Shift Manager
Hell Pizza
03.2021 - 03.2021
- Delegate tasks to restaurant staff and supervise their performance
- Maintain a fully-stocked inventory and order food supplies, as needed
- Manage dining reservations
- Arrange to have shifts covered (e.g
- When employees take time off)
- Help staff resolve on-the-job challenges
- Track daily costs and revenues
- Balance the cash register at the end of the shift
- Coordinate with suppliers as they deliver food product orders
- Ensure client satisfaction and gracefully handle any complaints
- Open or close the store (when responsible for the first or last shift)
- Inform the next Shift Manager about pending tasks
- Report maintenance and training needs
Shift Manager
Burger King
11.2019 - 03.2021
- Receive food items and ensure appropriate storage
- Ensure that all raw food items received are of good quality and appropriate quantity
- Ensure that the same types of food items are stored together
- Make sure that frozen food items are stored and rotated properly
- Cooked meat ensuring all production goods are of good quality and reporting damaged items and mistakes to Supervisor packing products into boxes and ensuring proper labeling and packaging weighing and palletizing boxes
- Follow recipes to produce food products of specified flavor, texture, clarity, bouquet, or color Set up, operate, and tend equipment that cooks, mixes, blends, or processes ingredients in the manufacturing of food products
- Clean and sterilize vats and store processing areas select and measure or weigh ingredients, using English or metric measures and balance scales press switches
Crew Member
Burger King
05.2019 - 10.2019
- Cook food orders and maintain proficiency at every station
- Back up other crew members to keep team workflow at efficient level
- Monitor dining area and report any issues
- Clean dining area, windows and front counter
- Perform closing duties including deep cleaning kitchen surface, storage and equipment
- Put up deliveries, stocking shelves and resupplying dining area, kitchen, and counter areas
- To run drive-thru orders with accuracy and quick
- Help new crew members get up to speed with protocols and restaurant practices
- Greeting customers at counter and take orders, suggesting menu items and add-ons to increase revenue
Education
ENGLISH COURSE LEVEL-4 -
Abacus institute of Studies
01.2018
MASTER IN COMMERCE -
Sardar Patel University
Anand, Gujarat01.2013
BACHELOR OF COMMERCE -
Sardar Patel University
Anand, Gujarat01.2011
Skills
- MS Office
- Customer service
- Communication
Languages
English
Hindi
Gujarati
Personal Information
- Date of Birth: 05/03/89
- Marital Status: married
Additional Information - References
Available on request
Visa Status
Valid until 26th Feb-2029 (Open Work-Permit)
Timeline
Store Supervisor
Wenzel's Bakery
07.2023 - 01.2024
Assistant Shift Manager
Hell Pizza
03.2021 - 03.2021
Shift Manager
Burger King
11.2019 - 03.2021
Crew Member
Burger King
05.2019 - 10.2019
MASTER IN COMMERCE -
Sardar Patel University
BACHELOR OF COMMERCE -
Sardar Patel University
ENGLISH COURSE LEVEL-4 -
Abacus institute of Studies
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