Jyoti Sagar Thapa
Auckland,AUK
Summary
Passionate about delivering exceptional customer service and creating a welcoming atmosphere. Personable and reliable candidate with a positive, upbeat attitude. Strong knowledge of coffee brewing techniques and committed to mastering the art of latte and espresso extraction. Dedication to customer satisfaction ensures a memorable experience for every patron.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Panckhal Organic Cafe and Restaurant
05.2023 - 11.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Commis 3 (Junior Chef)
Kavre Academy of Hospitality and Tourism
01.2022 - 11.2022
- Assisted in food preparation and ensured kitchen cleanliness
- Maintained high standards of food safety and quality
- Adapted quickly to new recipes, techniques, and equipment changes within the kitchen environment.
- Implemented time management strategies to ensure that each dish was prepared accurately and served promptly.
- Supported catering events by assisting with food preparation, plating, and serving as needed for large-scale functions.
Housekeeping Room Attendant
Araniko Resort
06.2020 - 01.2021
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Increased repeat guest visits by providing welcoming and clean environment in all guest rooms.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
Education
Bachelor of Applied Studies - Business Management
ATMC College
Auckland, NZ11-2027
High School Diploma -
Baylor International Academy
Banepa, Nepal01.2020
Secondary Education Examination -
Kshitij English Boarding School
Budol, Nepal07.2017
Skills
- Supply inventory management
- Customer service-focused
- Cleaning techniques
- Chemicals handling
- Food preparation
- Knife skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
English
Hindi
Certification
- Barista Training - Super Nova Training Centre - 130 Hours [ 2 Jan 2023 to 5 Feb 2023 ]
- SCI Special Training - 130 Hours [ 1 Feb 2021 to 10 March 2021 ]
Timeline
Barista
Panckhal Organic Cafe and Restaurant
05.2023 - 11.2024
Commis 3 (Junior Chef)
Kavre Academy of Hospitality and Tourism
01.2022 - 11.2022
Housekeeping Room Attendant
Araniko Resort
06.2020 - 01.2021
Bachelor of Applied Studies - Business Management
ATMC College
High School Diploma -
Baylor International Academy
Secondary Education Examination -
Kshitij English Boarding School
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