Jyotshana Maharjan
Mangere
Summary
Dynamic leader with extensive experience at McDonald's, excelling in staff management and customer service. Enhanced team performance and customer satisfaction through innovative training and development. Skilled in employee scheduling and adept at fostering a positive work environment. Experienced with managing diverse teams and optimizing departmental operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Department Manager
McDonald's Restaurant
11.2024 - Current
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Established clear performance expectations for staff members which led to increased accountability.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
Restaurant Manager
McDonalds
05.2021 - 09.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with MSD and Council regulations through regular staff training sessions and facility inspections.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Assistant Restaurant Manager
McDonalds
05.2018 - 04.2021
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Conducted regular performance evaluations, providing constructive feedback for professional growth.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations.
- Maintained effective supply levels by monitoring and ordering food stock and dry goods.
Shift Manager
McDonald's
01.2014 - 04.2018
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
Graduate Diploma - International Business
AIS St.Helens
Mount Albert, NZ12-2012
BBA - Accounting And Finance
National Open College, Pokhara University
Nepal10-2010
Skills
- Customer service
- Staff management
- Team supervision
- Training and development
- Order processing
- Employee scheduling
Certification
- First Aid Certification
- NZ Diploma in Hospitality Management (Level 5)
Languages
English
Full Professional
Hindi
Limited Working
Nepali
Native or Bilingual
Korean
Elementary
Timeline
Department Manager
McDonald's Restaurant
11.2024 - Current
Restaurant Manager
McDonalds
05.2021 - 09.2022
Assistant Restaurant Manager
McDonalds
05.2018 - 04.2021
Shift Manager
McDonald's
01.2014 - 04.2018
Graduate Diploma - International Business
AIS St.Helens
BBA - Accounting And Finance
National Open College, Pokhara University
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