Gourav Singh
Papatoetoe,AUK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Security Patrol Officer
Wings Security
Mangere, AUK
10.2023 - 04.2024
- Enhanced security measures by conducting thorough and consistent patrols in designated areas.
- Supported special events or functions requiring additional security coverage, ensuring a safe and enjoyable experience for all attendees.
- Conducted risk assessments for various properties, providing recommendations on necessary security improvements for property owners or managers.
- Provided exceptional customer service while addressing concerns from residents, visitors, and staff members.
Security Patrol Officer
P4g Group
Wiri, AUK
02.2022 - 11.2022
- Enforced parking regulations within assigned zones by issuing citations as needed while maintaining a fair approach towards violators'' circumstances if applicable.
- Performed routine checks of building entrances, exits, and perimeters to ensure optimal safety standards were upheld consistently.
- Responded professionally to alarms or calls for assistance, assessing the situation quickly before taking appropriate action in line with policies and procedures.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Grocery Team Member
Big Mart
Papatoetoe, AUK
03.2020 - 06.2020
- Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
- Provided exceptional customer service, answering questions and helping customers locate items.
- Conducted timely price checks for customers while providing knowledgeable recommendations based on their needs.
- Maintained dairy department stock level, taking products from cooler to sales floor, opening cases and stocking on shelves in appropriate locations.
- Retrieved items for customers and verified prices.
- Maintained food safety standards by properly storing perishable items and monitoring expiration dates.
- Handled customer complaints with patience and understanding, working towards a satisfactory resolution for both parties.
- Pleasantly greeted customers and provided prompt and courteous service.
House Mover
Self Employed Services
Auckland, AUK
05.2020 - 05.2020
- Ensured accurate inventory tracking through meticulous documentation of items before and after moves.
- Provided exceptional customer service throughout the entire relocation process, leading to high ratings and positive testimonials from clients.
- Contributed to a positive work environment by fostering strong teamwork, open communication, and mutual respect among colleagues.
- Delivered superior customer service experiences through empathetic listening skills and timely resolutions of issues encountered during moves.
- Optimized space utilization within moving trucks using strategic planning techniques that prioritized fragile items for secure transport.
- Reduced damage claims by implementing strict protocols for loading and securing items in the moving truck.
- Maintained clean, orderly work environment free of hazards.
- Assembled pallets and crates for secure transportation of materials.
Hospitality Worker
Cafe
Auckland, AUK
12.2019 - 04.2020
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Hospitality Worker
Airport Restaurant
Auckland, AUK
12.2019 - 03.2020
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
Education
Diploma - Hospitality Administration And Management
Nzma
Sylvia Park Auckland 12.2020
Skills
- CCTV Monitoring
- Verbal Communication
- Physical Fitness
- Security Protocols
- Store maintenance
- Stock management
- Cleanliness and hygiene
- Price Tagging
- Product Rotation
- Customer Service
- Excellent Communication
- Teamwork and Collaboration
- Report Writing
- Security Guard License
- CCTV Surveillance
- Detail Oriented
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Professional Working
Timeline
Security Patrol Officer
Wings Security
10.2023 - 04.2024
Security Patrol Officer
P4g Group
02.2022 - 11.2022
House Mover
Self Employed Services
05.2020 - 05.2020
Grocery Team Member
Big Mart
03.2020 - 06.2020
Hospitality Worker
Cafe
12.2019 - 04.2020
Hospitality Worker
Airport Restaurant
12.2019 - 03.2020
Diploma - Hospitality Administration And Management
Nzma