Summary
Overview
Work History
Education
Skills
Referees
Timeline
Generic

K-Dee Thomson

Hamilton

Summary

I have had many different customer-facing roles throughout my work experience. This has helped me to adapt to all situations that could arise in my workplace. I have a passion for trades but I also love working around people. Some of my best qualities are that I'm a team player, reliable, and committed to tasks and improvement.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

BP Connect
01.2024 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

BP Connect
01.2023 - 01.2024
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered prompt service to prioritize customer needs.

Delivery Driver

Deliver Easy
06.2022 - 01.2023
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Front of House Employee

Sam's Bakery
03.2022 - 05.2022
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Helped guests at tables when in need of assistance.

Front of House Employee

Mr Grumpys
11.2021 - 01.2022
  • Prepared salads, soups and sandwiches for customers.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

Front of House Employee

Ocean Beach Eatery
12.2020 - 04.2021
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Completed milkshakes and ice cream desserts for customers.
  • Helped guests at tables when in need of assistance.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.

Babysitter

Private Residence
08.2020 - 12.2020
  • Played games, worked on puzzles, and read books to young children.
  • Helped children complete homework assignments and school projects.
  • Taught children basic life skills, manners and personal hygiene.
  • Communicated positively with children and guardians.

Food Server

Marz Munchies
11.2019 - 04.2020
  • Inspected dishes and utensils for cleanliness.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Answered customers' questions, recommended items, and recorded order information.

Front of House Employee

Beach Family Takeaways
09.2018 - 08.2019
  • Prepared salads, soups and sandwiches for customers.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Education

High School Diploma -

Manawatu College
Foxton, NZ
12.2021

Skills

Customer Service

Problem-solving abilities

Active Listening

Critical Thinking

Money handling abilities

Table setting expertise

Order Taking

Greeting guests

Money Handling

Team Player

Referees

Katrina McGuinn                                                      

Four Square Foxton Beach Owner                          

027 632 1431    

              

Mark Bastable                                           

Automotive Engineering Lecturer-UCOL                                                                                     

m.bastable@ucol.ac.nz

021 190 2334


Juniper White                                                             John Elliot

AMCC Head Marshall                                               Former Manager-BP

021 040 3819                                                            022 426 7413



Timeline

Customer Service Representative

BP Connect
01.2024 - Current

Customer Service Representative

BP Connect
01.2023 - 01.2024

Delivery Driver

Deliver Easy
06.2022 - 01.2023

Front of House Employee

Sam's Bakery
03.2022 - 05.2022

Front of House Employee

Mr Grumpys
11.2021 - 01.2022

Front of House Employee

Ocean Beach Eatery
12.2020 - 04.2021

Babysitter

Private Residence
08.2020 - 12.2020

Food Server

Marz Munchies
11.2019 - 04.2020

Front of House Employee

Beach Family Takeaways
09.2018 - 08.2019

High School Diploma -

Manawatu College

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K-Dee Thomson