- Cooking
- Gym Workouts
- Adventure Travel
K E
Kapiti Coast
Summary
Knowledgeable [Desired Position] with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Self-directed and resourceful Chief of Staff with [Number] years of experience successfully organizing, managing and delivering cross-functional projects. Influences and guides at executive-level while structuring and executing complex analyses to support strategy in fast-paced and evolving environment. Excellent influencer and relationship builder with growth mindset and strong communications skills to summarize and present [Type] topics effectively to wide audience.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Organized and efficient [Job Title] supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Manager, Chief of Staff to Managing & Deputy Managing Partner
DELOITTE, CONSULTING, WELLINGTON
06.2021 - Current
- Internal promotion to newly created position, working with the Consulting Managing and Deputy Managing Partner to provide support on business operations and leading the operations of the national Consulting PA team.
- Coordinate and manage priorities/special projects and initiatives from development through successful execution
- Oversee and direct Consulting Executive meetings with aim to further strengthening cross business unit collaboration when appropriate (includes attending, taking and following up on actions, presenting updates on projects when needed)
- Shape and develop leadership presentations / content
- Preparation of programme status / dashboard reports
- Improve current processes for optimised efficiency and productivity
- Provide support to the Consulting Managing Partner and Deputy Managing Partner in meetings and provides feedback to teams
- Sounding board for new ideas and initiatives
- Help prioritise and action items
- Draft content, emails, presentations and agendas
- Escalate and address issues relating to employee sentiment
- Prepare documents, reports, submissions, proposals and communications using a convincing, plain English writing style
- Excellent communicator in written and verbal form – able to deal with a wide range of senior stakeholders
- Self-motivated and organised with a strong attention to detail
- Approach tasks, challenges and difficulties in a positive and energetic manner delivering results in agreed time frames
- Show willingness to learn new skills, develop and new challenges and improve professional skillset
- Respond to requests for service in a professional customer friendly and timely manner
- Escalates issues appropriately and keeps the Consulting Managing Partner and Deputy Managing Partner informed
- Maintain confidentiality and discretion when managing sensitive situations and/or information
- Content support to the Consulting Corporate Development Partner of any NZ Corporate Development initiatives
- Full Time Position
Operations Lead, Regional Consulting Talent
DELOITTE, ASIA PACIFIC CONSULTING, WELLINGTON
08.2019 - 05.2021
- Internal promotion to two newly created positions, working with the Consulting Asia Pacific Talent Partner and the Consulting Asia Pacific Chief Commercial Officer to provide support on strategy and operations.
- Working with the Consulting Asia Pacific Talent Partner and the wider Asia Pacific Consulting Talent leaders across seven geographies (New Zealand, Australia, South East Asia, Japan, China, Korea, India)
- Schedule, attend and prepare material for regular meetings with Asia Pacific Talent leaders
- Create and prepare material / reports / PowerPoint presentations for Asia Pacific Executive meetings
- Create and prepare all communications for the Talent team for rollout of new processes and initiatives (including follow up 1:1 calls and interviews to gain feedback)
- Full support of Talent projects and initiatives (research / preparation of material / rollout) which included:
- Research and create Partner Onboarding process for Asia Pacific Consulting: create a successful onboarding experience, roles for sponsoring Partner / buddy, program timeline, goal settings, pulse surveys
- Female Partner Programme (with a focus on having more females into leadership roles and raising our diversity and inclusion levels): having regular check-ins with Talent and Human Resource leaders in South East Asia, Japan and China, reporting on progress and checking against the orderboard of potential hires, prepare progress reports for the Executive team
- Cross Border Teaming for Europe Middle East Africa Deloitte University: working for the Global Learning and Development team at Deloitte University, adopting a human centered design approach by conducting a series of interviews with large scale cross border global project teams to understand how the teaming worked across borders to input this into a learning solution
- Chief of Staff, Regional Commercial Office
- Secondment working for Asia Pacific Consulting
Executive Assistant to Managing Partner, COO / Technology Partner and Practice Coordinator
DELOITTE, CONSULTING, WELLINGTON
06.2015 - 08.2019
- Internal promotion to include Practice Coordinator, supporting the Managing Partner and wider Consulting practice
- Responsible for providing high-level administrative and secretarial support to two senior Partners, a high level of discretion and sensitivity is required in this role
- Proactive full diary management
- Arrange frequent domestic and international travel, including flights, accommodation, transfers, visas
- Organise both internal and external client meetings. This includes venue / catering arrangements, liaising with attendees and coordinating / collating agendas, papers and administration of minutes and action items when needed.
- Produce WIP Reports and monthly invoicing / write-offs
- Code and track monthly expenses and obtain GST receipts
- Complete weekly timesheets
- Develop and maintain effective and efficient administrative systems and procedures
- Manage invoices, gain sign off, file and submit to finance for payment
- Format any documents, reports and proposals
- Draft email communications to team
- Manage Prince2 Training for all Consulting staff – gain approval, book and confirm the courses
- Proactive management of client contacts, updating both Outlook and client management system
- Keep an up-to-date desk file for both Executive Assistant and Practice Coordinator roles
- Full Time Position
Executive Assistant to CFO/Technology Lead Partner, Technology/Public Sector Lead Partner, Strategy and Operations Partner and Public Sector Coordinator
DELOITTE, CONSULTING, WELLINGTON
06.2011 - 06.2015
- Internal promotion from Personal Assistant to Executive Assistant. Responsible for providing high-level administrative and secretarial support to three Partners
- Full Time Position
Personal Assistant to Technology/QRM Lead Partner, Strategy and Operations Partner and QRM Coordinator
DELOITTE, CONSULTING, WELLINGTON
06.2008 - 06.2011
- Responsible for providing high-level administrative and secretarial support to two Partners
- Proactive full diary management
- Arrange frequent domestic and international travel, including flights, accommodation, transfers, visas
- Organise both internal and external client meetings. This includes venue and catering arrangements as well as liaising with attendees and coordinating and collating agenda, papers and administration of minutes and action items when needed.
- Produce WIP Reports and monthly invoicing / write-offs
- Coding and tracking monthly expenses and obtaining GST receipts
- Complete weekly timesheets
- Manage invoices, gain sign off, file and submit to finance for payment
- Formatting of any documents, reports and proposals
- Drafting email communications to team
- Proactive management of client contacts, updating both Outlook and client management system
- Keep an up-to-date desk file for both Personal Assistant and QRM Coordinator roles
- Full Time Position
Customer Services Team Leader
PROFESSIONALS GILLIES & MARK REAL ESTATE LTD, WELLINGTON
06.2007 - 06.2008
- Manage the administration team workload (three staff) including training needs for team members
- Co-ordinate leave and organise cover when necessary for administration team
- Conflict resolution within the administration team and sales agents / staff members
- Co-ordinate training for administration team
- Help write and have input into Quality Assurance Procedures and ensure check sheets are valid and actioned / followed by administration team
- Ensure the office security is not breached and ensure lock up procedures are in place
- Maintain the office area in relation to faults and maintenance and report and find solutions
- Manage the maintenance of the office equipment and resolve faults
- Ensure fire warden training is carried out
- Ensure cleaning services are in place and maintained
- Co-ordinate start up and introduction procedures for any new staff members in relation to phones, office codes and security, tour of building, introduction to staff members, be a ‘go to’ person for any issues that arise
- Full Time Position
Administration Manager / Personal Assistant to Principal
PROFESSIONALS WINKEL REAL ESTATE LTD, PARAPARAUMU
06.2003 - 06.2007
- Internal promotion from Receptionist to Administration Manager and Personal Assistant to Principal
- Handling and processing all Sale and Purchase Agreements for company
- Process confirmations and extensions relating to Sale and Purchase agreements
- Record, deposit and disperse in due course, all deposits paid into the office
- Reconcile Trust Account Statements each month with deposits and payments made
- Prepare Trust Account records for Auditors perusal on a six monthly basis
- General typing, filing and administrative duties for the company Principal
- Prepare PowerPoint presentations for upcoming seminars / conferences / training sessions
- Arrange flights and accommodation for Principal
- Organise meeting and seminar venues and related documents and equipment
- Deliver documents and liaise with clients on Principal’s behalf
- Arrange all forms, documents, stationery and uniforms for new salespeople
- Organise inclusion of new salespeople on website
- Collate and invoice all vendor paid advertising
- Receive stationery orders and distribute to other offices. Order stationery and printing as required
- Distribute petty cash to offices
- Sole charge of advertising, interviewing and employing administration staff for company’s four offices
- Sole charge of training all administration staff (nine staff across four locations)
- Sole charge of organising and running administration meetings
- Arranging administration cover for staff that are on annual / sick leave
- Dealing with and solving any office issues (either with equipment or staff)
- Full Time Position
Receptionist / Advertising Coordinator
PROFESSIONALS WINKEL REAL ESTATE LTD, PARAPARAUMU
01.2001 - 06.2003
- Internal promotion to include Advertising Coordinator and moving to Head Office
- Frontline administration for 6 sales agents
- Answering incoming calls and greeting all clients into the office
- Processing all listings into the office
- Typing up Sale and Purchase Agreements
- Processing and distributing Sale and Purchase Agreements to clients and solicitors
- Preparing all confirmation and settlement faxes
- Typing and producing appraisals
- Downloading photos from camera and producing all office window cards
- Preparing office advertising
- Two days a week spent putting together company’s advertising and uploading information to website
- General day to day office duties
- Full Time Position
Receptionist
PROFESSIONALS WINKEL REAL ESTATE LTD, WAIKANAE
08.2001 - 01.2003
- Front line administration for 7 sales agents
- Answering incoming calls and greeting all clients into the office
- Processing all listings into the office
- Typing up Sale and Purchase Agreements
- Processing and distributing Sale and Purchase Agreements to clients and solicitors
- Preparing any confirmation and settlement faxes
- Typing and producing appraisals
- Downloading photos from camera and producing all office window cards
- Preparing office advertising
- General day-to-day office duties
- Full Time Position
Education
Fifth Form Certificate - Accounting, English, Geography, Keyboarding, Science
Otaki College
01.2000
Skills
- Current Computer Knowledge
- Advanced level of Microsoft Office 365, Windows 10 and Office 2013 (Word, Excel, PowerPoint, Outlook, Teams)
- Basic level of Office 13 (Visio)
- Advanced level of Skype for Business and Zoom
- 2018 Internal Courses (Deloitte Trainer) Client Central (Salesforce)
- 2013 Internal Courses (Deloitte Trainer) Personal / Executive Assistant Professional Development
- 2012 Internal Courses (Deloitte Trainer) Skype for Business Styles and tables of content in Word Pivot tables in Excel Formulae and functions in Excel
- 2011 Internal Courses (Deloitte Trainer) Forms and templates in Word
- 2008 Internal Courses (Deloitte Trainer) Fraedom Expense System APS Finance System
- 2006 SkillPath Seminar The Administration Assistants Conference, Wellington
- 2006 Real Estate Salespersons Certificate Open Polytechnic (correspondence)
- 2005 Employment Law Course Termination of Employment, Wellington
- 2005 OSL Training Real Estate Software Training, Auckland
- 1998 Advanced Reading Course Otaki College
Interests
Timeline
Manager, Chief of Staff to Managing & Deputy Managing Partner
DELOITTE, CONSULTING, WELLINGTON
06.2021 - Current
Operations Lead, Regional Consulting Talent
DELOITTE, ASIA PACIFIC CONSULTING, WELLINGTON
08.2019 - 05.2021
Executive Assistant to Managing Partner, COO / Technology Partner and Practice Coordinator
DELOITTE, CONSULTING, WELLINGTON
06.2015 - 08.2019
Executive Assistant to CFO/Technology Lead Partner, Technology/Public Sector Lead Partner, Strategy and Operations Partner and Public Sector Coordinator
DELOITTE, CONSULTING, WELLINGTON
06.2011 - 06.2015
Personal Assistant to Technology/QRM Lead Partner, Strategy and Operations Partner and QRM Coordinator
DELOITTE, CONSULTING, WELLINGTON
06.2008 - 06.2011
Customer Services Team Leader
PROFESSIONALS GILLIES & MARK REAL ESTATE LTD, WELLINGTON
06.2007 - 06.2008
Administration Manager / Personal Assistant to Principal
PROFESSIONALS WINKEL REAL ESTATE LTD, PARAPARAUMU
06.2003 - 06.2007
Receptionist
PROFESSIONALS WINKEL REAL ESTATE LTD, WAIKANAE
08.2001 - 01.2003
Receptionist / Advertising Coordinator
PROFESSIONALS WINKEL REAL ESTATE LTD, PARAPARAUMU
01.2001 - 06.2003
Fifth Form Certificate - Accounting, English, Geography, Keyboarding, Science
Otaki College
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