VIKAS GHILDIYAL

• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Completed data entry to record call notes, suggestions and questions.
• Assisted call-in customers with questions and orders.
• Responded to customer requests for products, services, and company information.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Investigated and resolved customer inquiries and complaints quickly.
• Delivered prompt service to prioritize customer needs.
• Maintained up-to-date knowledge of product and service changes.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

• Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
• Trained employees in essential job functions.
• Mentored and supported junior staff members to apply best practices and follow procedures.
• Supervised and coordinated team to provide guidance and support and maximize performance.
• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
• Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
• Ensured compliance with all company policies, local regulations, and industry standards related to store operations.
• Handled escalated customer issues

• Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
• Processed refunds and exchanges in accordance with company policy.
• Operated cash register to record transactions accurately and efficiently.

• Enhanced customer satisfaction by efficiently managing checkout processes and addressing concerns promptly.
• Resolved customer complaints professionally, turning negative experiences into positive ones whenever possible.
• Maintained a clean, organized, and well-stocked checkout area, enhancing the shopping environment for customers.
• Supervised multi-cultural teams of [6] members, enforcing compliance with operational policies and procedures.
• Streamlined workflow for faster checkouts and reduced waiting time for customers.

• Trained employees in essential job functions.
• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
• Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
• Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
• Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
• Improved team productivity by implementing efficient scheduling and task delegation processes.

• Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
• Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.

• Maintained a positive attitude under pressure, contributing to a pleasant working environment for both staff and customers alike.
• Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.
• Streamlined order fulfillment by effectively managing multiple tasks such as dough preparation, topping assembly, and oven monitoring.
• Took and processed over customer orders.
• Supported overall restaurant operations through cross-training in various roles such as cashiering or kitchen support when needed.
• Maintained a professional appearance and adhered to strict hygiene standards while handling food items.

• Studied: [Requirements Engineering Principles], [Support Concepts and principles], [User Interface Design Principles], [Quality Assurance and Deploymet], [Database Design Principles], [Programming Principles], [IS Application Project]

• Certificate in [NZCFS Level V2 Mortgage Programme/Online] [(Level 5)]

Property Lending Strands Core and Residential Property

• NCEA Level [1]
• NCEA Level [2]
• NCEA Level [3]