Karlovy Hastings
Summary
Known for fostering a welcoming atmosphere and enhancing customer satisfaction through exceptional communication and high-quality beverage preparation. Developed exceptional communication, conflict resolution, and multitasking skills in customer-centric environment. Excel in providing top-tier service and managing diverse tasks efficiently. Seeking to transition into new field, leveraging transferrable skills to deliver high-quality results.
Overview
4
4
years of professional experience
Work History
Barista
Your Local Bakery
05.2025 - Current
- Managed cash register operations, accurately processing transactions and handling customer inquiries.
- Operated espresso machines and brewing equipment to ensure high-quality beverages.
- Maintained cleanliness and organization of workspace, adhering to health and safety regulations.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Barista/Front of House Employee
Caterpillar Cafe
03.2023 - 04.2025
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Negotiated with suppliers for better pricing on high-quality beans, enhancing product quality while maintaining profit margins.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
- Initiated customer feedback system to gather insights for continuous improvement of service and product offerings.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Trained new team members on beverage preparation and customer service standards.
Barista/ Chef
Coffee at King
11.2021 - 12.2022
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Managed food costs, sourcing ingredients from local suppliers to support community partnerships and sustainable practices.
- Improved kitchen safety, conducting comprehensive training on proper equipment use and emergency procedures.
- Used POS system to accurately enter orders and process payments.
- Collaborated with local bakeries to offer selection of fresh pastries, complementing coffee menu and boosting overall sales.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
Certificate - Licence Controller Qualification
Service IQ
New Zealand School Of Food And Wine01-2019
Barista Certificate
New Zealand School of Food And Wine
01-2018
Certificate in Food Safety (Unit Standard 27955v2)
NZ School of Food And Wine
01-2018
Skills
- Time management
- Customer assistance
- Reliability and punctuality
- Cultural sensitivity
- Food and beverage service
- Latte art
- Clear communication
- Workflow management
- Inventory management
- Health and Safety Compliance
- Attention to detail
- Bilingual (English and Tagalog)
Timeline
Barista
Your Local Bakery
05.2025 - Current
Barista/Front of House Employee
Caterpillar Cafe
03.2023 - 04.2025
Barista/ Chef
Coffee at King
11.2021 - 12.2022
Barista Certificate
New Zealand School of Food And Wine
Certificate in Food Safety (Unit Standard 27955v2)
NZ School of Food And Wine
Certificate - Licence Controller Qualification
Service IQ