K-Lianne Pomana-Reti
711/27 Union Street Auckland CBD,AUK
Summary
Experienced professional with a background in hospitality, tourism and customer service. Strong communication and problem-solving skills, with experience coordinating tasks, working with teams and managing competing priorities. Adaptable, organised and always keen to learn and take on new challenges.
Overview
6
6
years of professional experience
Work History
Product Coordinator
First Light Travel
Auckland CBD, Auckland
11.2025 - Current
- Managed supplier relationships to ensure timely product availability and quality.
- Reviewed industry trends to identify opportunities for new travel experiences and services.
- Conduct regular updates for products to ensure the latest data is available and accurate
- Assist with the onboarding and setup of new suppliers, ensuring all required product information is captured.
- Manage high volumes of data entry while maintaining strong attention to detail and consistency.
Store Manager
Glassons
Takapuna/St Lukes, Auckland
02.2025 - 11.2025
- Established customer service standards and monitored staff compliance.
- Created weekly work schedules for store personnel.
- Recruited, trained and supervised new employees.
- Developed strategies to maximize sales and profitability.
- Managed daily banking activities such as deposits and withdrawals.
- Implemented efficient systems for tracking stock movement.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Conducted operations required to update store promotions and placement of product weekly.
Senior Bartender/Duty Manager
Skycity Skybar
Auckland CBD, Auckland
06.2023 - 02.2025
- Trained new bartenders on proper drink preparation techniques and customer service standards.
- Developed creative cocktail recipes for special events and seasonal menus.
- Assisted in regular monthly stocktakes
- Performed daily opening and closing duties including setting up bar area and cleaning work stations.
- Investigated customer complaints in a timely manner, resolving issues efficiently.
- Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
- Trained new employees on company policies, job duties, and performance expectations.
Senior Bartender/Duty Manager
Skycity Gusto at the Grand
Auckland CBD, Auckland
10.2020 - 06.2023
- Handled complaints and disputes from customers to promote customer satisfaction.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Upsold customers from shelf to premium brands to help boost sales.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
- Maintained detailed inventory of bar supplies and stocked work areas.
Education
Level 2 Award in Wine And Spirits -
The New Zealand School of Wine & Spirits
Auckland03.2023
General Managers Certificate -
Auckland City Council
10.2022
Tourism, Airline And Flight Attendant Operations Level 4 -
New Zealand School of Tourism
Auckland Airport05.2021
Licence Controller Qualification -
New Zealand School of Food And Wine
Auckland 02.2021
New Zealand Certificate in Level 3, With Strands in Tourism And Travel - Hospitality And Tourism
New Zealand School of Tourism
Auckland Airport12.2020
New Zealand Certificate in Hospitality And Tourism -
New Zealand School of Tourism
Auckland Airport08.2020
Skills
- Teamwork and Professionalism
- Attention to detail
- Multitasking and Prioritization
- Sharp Memory
- Fast Learner
- Wine and liquor expertise
- Beverage Preparation
References
Bryony Spence (Previous Bar Manager at Gusto)
bryony.spence.3@gmail.com
022-140-5501
Joshua Egan (Previous Bar Manager at Skybar)
josh@beautmontbar.nz
021-041-2192
Amber Wardell (NZ National Manager of Glassons)
amberw@glassons.com
021-139-2045
Emma Bradley (Partnerships Manager at First Light Travel)
emmabradley@firstlighttravel.com
027-322-2815
Timeline
Product Coordinator
First Light Travel
11.2025 - Current
Store Manager
Glassons
02.2025 - 11.2025
Senior Bartender/Duty Manager
Skycity Skybar
06.2023 - 02.2025
Senior Bartender/Duty Manager
Skycity Gusto at the Grand
10.2020 - 06.2023
New Zealand Certificate in Hospitality And Tourism -
New Zealand School of Tourism
New Zealand Certificate in Level 3, With Strands in Tourism And Travel - Hospitality And Tourism
New Zealand School of Tourism
Licence Controller Qualification -
New Zealand School of Food And Wine
Tourism, Airline And Flight Attendant Operations Level 4 -
New Zealand School of Tourism
General Managers Certificate -
Auckland City Council
Level 2 Award in Wine And Spirits -
The New Zealand School of Wine & Spirits