Kaaran McDonald
Hastings
Summary
I am a very friendly outgoing person who takes pride in all areas of life. I understand the need to inspire, lead, develop and motivate staff. I have a real passion for customer service and a strong desire to exceed customer expectations. I have a wealth of experience when it comes to providing great service and resolving any queries or issues that might arise with people. I enjoy challenges of all aspects and am willing to give anything a go. I'm creative, compassionate and love to bring out the best in people.
Overview
25
25
years of professional experience
Work History
Store Manager
Cotton On Group
07.2023 - Current
- Led daily operations to enhance customer experience and drive sales growth.
- Developed and implemented effective merchandising strategies to optimize product visibility.
- Trained and mentored team members, fostering a collaborative work environment.
- Analyzed sales trends to inform inventory management and purchasing decisions.
- Streamlined store processes, improving operational efficiency and reducing costs.
- Maintained high standards of visual merchandising in alignment with brand guidelines.
- Ensured compliance with company policies and procedures, promoting a safe store environment.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Recruitment Consultant
Onestaff
08.2022 - Current
- Business development - proactively source manage and grow profitable business
- Account management - operate as the main point of contact with Client and Candidates
- Ensure quality standards are adhered to through rigorous attendance to site plans
- Ensure thorough interviews are carried out, using appropriate tools and assessments as required to determine skills and abilities
- Managing staff placement care and compliance.
- Health and safety - Overseeing the development of good working relationships with candidates and that sufficient induction, training including safety procedures occur at your client sites to ensure candidates are clear and prepared as to what is expected from them.
- Ensure any and all H&S incidents accidents or issues reported, addressed and raised appropriately
- All data entry is entered correctly for compliance
Store manager
Decjuba
06.2020 - 06.2022
- Overseeing the store Daily operations are up to standard in both KPI’s and maintain store presentations that run smoothly
- Opening and closing of the store
- Maintain high standards of visual merchandising and store presentation
- Leading my team and ensuring they are up to date with all policies and procedures.
- Delegating tasks to the team during their shifts.
- Ensuring admin is done weekly e.g rosters, wages, stationary supplies
- Supervising and training team members to help with progression.
- Keeping customer Service standards up to expectation
- Coordinate stocktakes.
- Making all areas of employment a healthy and safe workplace.
- Interviewing and hiring of staff
- Provide weekly feedback to H.O on sales, merchandising and product.
Store Manager
Dotti
03.2013 - 06.2020
- Keeping the store up to standard in both KPI’s and Maintain store presentations
- Opening and closing of the store.
- Maintain high standards of visual merchandising and store presentation
- Leading my team and ensuring they are up to date with all policies and procedures.
- Delegating tasks to the team during their shifts.
- Ensuring admin is done weekly e.g rosters, wages.
- Supervising and training team members to help with progression.
- Keeping customer Service standards up to expectation
- Interviewing and hiring staff
Third in Charge
Hallensteins
10.2011 - 03.2013
- Assisting the manager in all areas and stepping up when they were away.
- Opening and closing of the store on my shifts.
- Maintaining the store’s visual merchandising expectations.
- Leading the team when the manager is away.
- Delegating tasks to the team during their shifts.
- Setting the targets for each individual.
- Transferring of the stock in and out.
- Changing the stores window visual merchandising
- Keeping customer Service standards up to expectation
- Stock processing receiving and transferring
- Training staff
Third in Charge
Hallensteins
04.2009 - 10.2011
Third in Charge
Hannahs
02.2007 - 04.2009
Shift manager
McDonald's and McCafe
03.2001 - 05.2007
Education
High School - undefined
Karamu High School
Certificate - undefined
Eastern Institute of Technology
04.2007
High School - undefined
Hastings Girls High School
01.1999
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Customer service management
Training and mentoring
Store opening and closing
Team leadership
Friendly and positive
Outstanding communication skills
Team leadership and coaching
Store merchandising
Employee training
POS systems
Team building and leadership
Leadership development
Operations management
Supply ordering
Policies and procedures
Staff management
Opening and closing procedures
Relationship building and management
Strategic thinker
Team development
Payroll management
Loss prevention procedures
ACADEMIC ACHIEVEMENT
- '96 School Certificate Māori
- '07 National Certificate In Hairdressing in salon Support
Timeline
Store Manager
Cotton On Group
07.2023 - Current
Recruitment Consultant
Onestaff
08.2022 - Current
Store manager
Decjuba
06.2020 - 06.2022
Store Manager
Dotti
03.2013 - 06.2020
Third in Charge
Hallensteins
10.2011 - 03.2013
Third in Charge
Hallensteins
04.2009 - 10.2011
Third in Charge
Hannahs
02.2007 - 04.2009
Shift manager
McDonald's and McCafe
03.2001 - 05.2007
High School - undefined
Karamu High School
Certificate - undefined
Eastern Institute of Technology
High School - undefined
Hastings Girls High School