Summary
Overview
Work History
Skills
Timeline
Generic

Kacey Newton

Tauranga,BOP

Summary

Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Overview

13
13
years of professional experience

Work History

Retail Sales Assistant

Postie Plus
  • Greeted customers and helped with product questions, selections, and purchases.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Located merchandise across various stores to address customer needs.
  • Worked with loss prevention in monitoring shopper behaviour.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.

Retail Assistant

JBHIFI Retail
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Retail Sales Assistant

Glassons Clothing Store
01.2021 - 07.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Balanced and organized cash register by handling cash, counting change, doing end of day cash up.
  • Located merchandise across various stores to address customer needs.
  • Worked with loss prevention in monitoring shopper behaviour.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Managed cash register after end of shift to balance and record accurate transactions.

Catering Assistant

Rotorua Boys High School
07.2020 - 01.2021
  • Provided friendly, courteous service to create memorable moments for guests.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Followed food safety practices and sanitation guidelines.
  • Cleaned and maintained work areas, equipment and utensils.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Seasoned and cooked food according to recipes or personal judgment and experience.

Retail Assistant Manager

MacPac
04.2017 - 07.2020
  • Exhibited excellent people skills during interaction with employees and customers.
  • Trained and developed new employees for ease of transition into team.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
  • Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Trained employees in suggested selling and merchandising techniques to meet sales quotas.
  • Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
  • Tracked daily cash handling, reconciled sales and prepared bank deposits.
  • Engaged directly with customers to offer assistance and resolve complaints.
  • Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
  • Upheld company customer service standards to provide customers with outstanding service and friendly environment.

Tour Guide

Paradise Valley Springs
01.2009 - 07.2012
  • Guided groups of up to 100 people on scheduled tours.
  • Provided information on various sites throughout area, relaying little-known stories to provide interest.
  • Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
  • Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
  • Established positive relationships with tour members through fun and engaging conversation.
  • Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
  • Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
  • Built personal relationships with guests to promote positive experiences.

Skills

  • Purchase Needs Determination
  • Effective Customer Communication
  • Store Policies and Procedures
  • Goal-Driven
  • Stock Management
  • Returns and Exchanges
  • Exceeding Customer Expectations
  • Cash Register Operation
  • Store Opening and Closing
  • Thorough Knowledge of Product
  • Sales Expertise

Timeline

Retail Sales Assistant

Glassons Clothing Store
01.2021 - 07.2021

Catering Assistant

Rotorua Boys High School
07.2020 - 01.2021

Retail Assistant Manager

MacPac
04.2017 - 07.2020

Tour Guide

Paradise Valley Springs
01.2009 - 07.2012

Retail Sales Assistant

Postie Plus

Retail Assistant

JBHIFI Retail

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Kacey Newton