Hi, I’m
Kacy Scott
Summary
Enthusiastic Dog Handler with proven skills managing canine behaviour shifts to encourage play and prevent fights. Successful with walking and caring for groups of 20 dogs of various breeds and sizes. Clean driving record and can provide reliable pick-ups and drop-offs for customers.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
years of professional experience
Work History
Bark Avenue Dog Hotel
Senior Dog Handler/Office Administration Assistant
2019.08 - Current (5 years & 1 month)
Job overview
- I have a hybrid role between dog yards and office duties (including data entry, emails, phone calls and running trials).
- Maintained cleanliness within boarding facilities by regularly sanitizing kennels and play areas to ensure the health of all animals under my care.
- Managed up to 100 dogs of varying breeds and sizes, providing attentive care.
- Collaborated with fellow team members to create a smooth workflow between handlers, groomers and other staff at the facility.
- Achieved timely and efficient completion of tasks by prioritizing workload and effectively managing time in a fast-paced environment.
- Managed administrative tasks such as scheduling appointments, updating client records, and processing payments efficiently while maintaining a professional demeanour.
- Improved client retention through excellent communication skills, addressing concerns, and delivering progress updates on their dog's daycare/boarding progress.
- Administered prescribed medications to animals based on individual needs.
- Tracked metrics such as overall health, behaviours, and diet to isolate and address concerns.
- Managed multiple priorities simultaneously through effective time management practices, ensuring all tasks were completed on schedule while maintaining a high level of accuracy.
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
- Fostered strong professional relationships with clients by scheduling appointments promptly, maintaining accurate contact records, and delivering excellent customer service.
- Interacted with customers by phone, email, or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Established administrative work procedures to track staff's daily tasks.
Avondale Dental
Dental Sterilization Technician
2018.10 - 2019.08 (10 months)
Job overview
- Maintained a sterile environment in the dental office through consistent cleaning, sanitizing, and organization of workstations.
- Reduced risk of cross-contamination by meticulously cleaning and disinfecting dental tools, trays, and equipment.
- Received deliveries to stock supply closet and manage inventory of dental products and equipment.
- Operated and maintained steam autoclaves by using distilled water, checking for leaks and cleaning air traps and water sensors.
- Prepared trays with standard dental instruments to promote quick turnover from one patient to next.
- Assisted in inventory management, ensuring adequate supplies of disposable items and ordering new instruments when necessary.
- Conducted regular inspections of sterilization equipment to identify potential malfunctions or issues requiring maintenance attention.
- Maximized instrument longevity through proper handling, storage, and maintenance according to manufacturer recommendations.
- Streamlined workflow by efficiently managing multiple tasks simultaneously while maintaining high standards of cleanliness throughout the day's appointments.
- Minimized hazardous waste by implementing proper storage, handling, and disposal techniques.
Goode Brothers
Waitress/Bartender
2017.08 - 2019.08 (2 years)
Job overview
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Used cash registers and credit card machines to cash out customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Informed customers about daily and seasonal specials.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Unitec Institute of Technology , Auckland, New Zealand
Certificate III from Animal Care
12.2019
Hobsonville Point Secondary School , Auckland, New Zealand
NCEA Level 2
01.2019
Skills
- Data Entry Skills
- Basic Microsoft Office Skills
- Project Management Skills
- Email and Phone Skills
- Dependability
- Leadership
- Communication
- Accuracy
- Hold high value for relationships between coworkers and customers. Maintain good friendships with coworkers and connect with people very easily.
- Client Service
- Time Management
- Facility Upkeep
References
Referees available on request.
Timeline
Senior Dog Handler/Office Administration Assistant
Bark Avenue Dog Hotel
2019.08 - Current (5 years & 1 month)
Dental Sterilization Technician
Avondale Dental
2018.10 - 2019.08 (10 months)
Waitress/Bartender
Goode Brothers
2017.08 - 2019.08 (2 years)
Unitec Institute of Technology
Certificate III from Animal Care
Hobsonville Point Secondary School
NCEA Level 2
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