Kaelani Hamilton
Creative Strategist|Consultant
Whangarei,NTL
Summary
Proactive and motivated creative consultant who wears many hats. A high-energy approach to building and optimizing business operations. Results-driven and industrious with conscientious attention to critical details and big-picture needs. Always ready and willing to learn, listen and grow - looking for a career path, not a job.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Marketing Consultant
Cre8iv Digital Business Solutions Limited
Whangārei, Northland
03.2020 - Current
- Consulted with clients on business issues and developed innovative, high-impact proposals.
- Corresponded weekly with clients to discuss campaign strategy and ways to improve engagement for social media marketing activities.
- Created content strategies for digital media.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Implemented strategies and tactics to grow followers on social media channels.
- Identified target audiences to analyze characteristics, behavior and media habits.
- Facilitated group sessions and learning discussions to further objectives.
- Helped clients build life management and coping skills to handle daily needs and specific stressors.
- Connected clients with available resources to improve plan success.
- Created and delivered innovative, strategic marketing programs for clients with focus on events, digital marketing and social media.
- Evaluated market trends to stay current on consumer and competitor changes.
- Developed backend-tracking URLs to measure campaign results and determine ROI.
Outbound Sales Specialist
Unity4 Contact Centre
Whangarei, NTL
04.2013 - 08.2014
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Made 60+ cold calls per day, achieving weekly KPI
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
- Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
- Attained $800+ in sales targets on monthly basis.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Overcame objections using friendly, persuasive strategies.
Program Coordinator
Department Of Corrections
Te Kuiti, WKO
02.2011 - 09.2012
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Organized and managed program development from conception through successful execution.
- Entered data in CARS system and handled database maintenance.
- Reserved classrooms and meeting rooms across campus for program activities and managed room list.
- Developed and organized routine and special programming by factoring in slot timing, demographics and other important parameters.
- Provided ongoing direction and leadership for program operations.
- Exceeded goals through effective task prioritization and great work ethic.
Education
Bachelor of Arts - Bachelor of Applied Arts With Digital Component
NorthTec Raumanga Campus
Raumanga, NTL 09.2014 - 11.2016
BBA - Marketing
University of Iowa
Iowa City 09.2004 - 08.2008
Skills
Active Listening
undefinedTimeline
Marketing Consultant
Cre8iv Digital Business Solutions Limited
03.2020 - Current
Bachelor of Arts - Bachelor of Applied Arts With Digital Component
NorthTec Raumanga Campus
09.2014 - 11.2016
Outbound Sales Specialist
Unity4 Contact Centre
04.2013 - 08.2014
Program Coordinator
Department Of Corrections
02.2011 - 09.2012
BBA - Marketing
University of Iowa
09.2004 - 08.2008
Accomplishments
- 2014 - founded LWAMISG registered charity (supporting families who are silently struggling with mental health)
- 2017 - invited to speak on TedTalk
- 2017 - won AUT Entrepreneurial CoStarters Cohort Event
- 2018 - invited to attend Pasifika Artists Summit meeting at Te Papa Museum
- 2019 - was mentored by Tigilau Ness
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