Kafoe Chung
Ponsonby,New Zealand
Summary
Experienced Night Manager bringing proven track record in hotel operations and customer service. Skilled in managing overnight hotel tasks, ensuring prompt issue resolution and improving guest satisfaction rates. Demonstrated ability to lead and motivate team members to maintain high performance levels. Encouraged positive guest feedback through proactive management style.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Night Manager
Adina Apartment Hotels
Auckland, New Zealand
01.2023 - Current
- Provide high quality customer service with special requests such as wake-up calls, booking a taxi and setting up sofa/rollaway if required and charges processed accordingly
- Assist/Resolve customer queries and complaints
- Process credit, debit, and cash payments for check-in and check-out
- Reporting to FOM / GM for any discrepancies in the night audit reports
- Processing end of day, ensuring all transactions are accurate and providing reports for the Hotel manager for reviewing
- Ensuring that the room rates are processed correctly and make adjustments if necessary.
Guest Service Agent
Adina Apartment Hotels
Auckland, New Zealand
02.2022 - 02.2023
- Provide excellent customer service
- Assist customer queries and complaints
- Process credit, debit and cash payments for guest check in
- Assist in guest room service
Night Auditor
Adina Apartment Hotels
Auckland, New Zealand
06.2021 - 02.2022
- Provide excellent customer service
- Assist customer queries and complaints
- Responsible for processing credit, debit and cash payments for guest check in
Warehouse Team Member
The Warehouse
Auckland, New Zealand
11.2020 - 09.2021
- Demonstrated product and made sales
- Develop excellent product knowledge
- Replenish stock
- Develop excellent customer relations
Factory Worker
Globelet
Auckland, New Zealand
12.2019 - 06.2021
Store Cashier
Tien Store
Labasa, Fiji
01.2018 - 12.2018
- Perform transactions at checkout
- Demonstrate product knowledge to customers
- Assist with customer complaints and refunds
- Restocking inventories
Education
Bachelor of International Tourism Management - Tourism and Travel Services Management
Auckland University of Technology
11.2021
Fiji School Year 13 Certificate Examination -
Labasa College
Labasa, Northern, Fiji10.2014
Skills
- Protel
- Invoicing
- Guest Recovery
- Bank Reconciliation
- Account Receivable (AR)
- Microsoft Excel
- Auditing
- Staff training experience
- Property Security
Websites
Certification
- Amadeus Certified Agent
- Manager Certificate
- Licence Controlleer Qualification
Awards
Tamaki Makaurau Auckland Ambassador Award
Languages
- English
- Cantonese
Languages
Chinese (Cantonese)
Native/ Bilingual
References
References available upon request.
Timeline
Night Manager
Adina Apartment Hotels
01.2023 - Current
Guest Service Agent
Adina Apartment Hotels
02.2022 - 02.2023
Night Auditor
Adina Apartment Hotels
06.2021 - 02.2022
Warehouse Team Member
The Warehouse
11.2020 - 09.2021
Factory Worker
Globelet
12.2019 - 06.2021
Store Cashier
Tien Store
01.2018 - 12.2018
- Amadeus Certified Agent
- Manager Certificate
- Licence Controlleer Qualification
Bachelor of International Tourism Management - Tourism and Travel Services Management
Auckland University of Technology
Fiji School Year 13 Certificate Examination -
Labasa College
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