Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Kahla Hotene

Taupo,Waikato

Summary

Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Office Manager

Davis Electrics Pumps and Pool Care
Takanini, Auckland
11.2022 - 12.2023
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Supervised staff members, organized schedules and delegated tasks.
  • Provided administrative support to management team including preparing reports and presentations.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Organized company events including holiday parties, team building activities .
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Prepared agendas for board meetings along with taking minutes during sessions.
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.

Receptionist

SK Electrical
Pukekohe, Auckland
03.2019 - 10.2022
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Prepared welcome packages for new hires containing relevant paperwork and other important details.
  • Answered and directed incoming calls using multi-line telephone system.
  • Updated and recorded customer or client information to maintain accounts.

Hotel Duty Manager

Proximity Apartments
Manukau, Auckland
02.2017 - 03.2019
  • Developed and implemented hotel policies and procedures.
  • Maintained records of guest room bookings, cancellations, payments and other information.
  • Monitored staff performance and provided feedback to ensure quality standards were met.
  • Assisted in resolving customer complaints and inquiries in a timely manner.
  • Organized regular meetings with department heads to discuss operational issues and service improvements.
  • Oversaw the daily operations of all departments within the hotel including front desk, housekeeping, maintenance and food and beverage services.
  • Prepared weekly staffing schedules based on occupancy levels and budget constraints.
  • Managed inventory of supplies needed for daily operations of the hotel.
  • Supervised staff members during shifts to ensure tasks were completed efficiently.
  • Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
  • Mentored new employees, demonstrating best methods for servicing clients and guests.
  • Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
  • Oversaw reservations received from direct calls and provided room availability information.
  • Made recommendations for salary and wage increases based on performance reviews.
  • Handled guest complaints and issues, ensuring swift resolutions to maintain satisfaction.
  • Organized staff schedules, balancing workload and operational needs.
  • Monitored the performance of front desk, housekeeping, and maintenance staff, providing regular feedback.

Duty Manager

Cobb and Co
Manukau, Auckland
03.2012 - 03.2016
  • Maintained accurate records of staff attendance, sales figures and stock levels.
  • Supervised cash handling procedures, ensuring that all transactions were processed accurately.
  • Scheduled and organized daily shift rotations for a team of up to 15 employees.
  • Investigated customer complaints in a timely manner, resolving issues efficiently.
  • Assisted with recruitment processes when necessary, interviewing potential candidates.
  • Monitored performance of staff members, offering advice where appropriate.
  • Ensured compliance with local licensing laws and regulations relating to serving alcohol.

Skills

  • Office Management
  • Data Entry
  • Customer Service
  • Contract Administration
  • Billing
  • Workforce Management
  • Administrative Support
  • Team Supervision
  • Credit and collections
  • Business Administration
  • Banking operations
  • Scheduling and calendar management
  • Payroll Processing
  • Office Administration
  • Relationship Building

Certification

  • LCQ
  • Business and Admin Level 3
  • Hair dressing Level 2 & 3
  • Te Reo Level 1,2 & 3

Timeline

Office Manager

Davis Electrics Pumps and Pool Care
11.2022 - 12.2023

Receptionist

SK Electrical
03.2019 - 10.2022

Hotel Duty Manager

Proximity Apartments
02.2017 - 03.2019

Duty Manager

Cobb and Co
03.2012 - 03.2016

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Kahla Hotene