Kahlia Jane
Auckland,AUK
Summary
Diligent Private Nanny with solid foundation in childcare and household management. Successfully nurtured and supported children through developmental stages while maintaining safe and engaging environment. Demonstrated organizational skills and adaptability in managing daily routines and unexpected changes.
I am an upbeat and energetic childcare provider with Child and Infant CPR/First Aid knowledge. Customer relationship management experience with track record of fostering client loyalty and enhancing business relationships dealing with Superannuation. Known for effectively implementing strategies to increase customer satisfaction and resolve issues promptly. Recognized for collaborative teamwork and adaptability, ensuring seamless operations and consistent results. I Expertise in communication, problem-solving, and strategic planning. Highly skilled in CRM software, conflict resolution, and enhancing customer loyalty through tailored solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Private Nanny
Nanny Position
01.2023 - Current
- Household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Conducted regular safety checks and maintained a clean, hazard-free environment for the children at all times.
Vogue Advisory Group
Customer Relationship Manager
06.2024 - 10.2024
- Enhanced collaboration among group members by organizing team-building activities and open forums.
- Improved decision-making processes by facilitating constructive debates during group discussions.
- Managed department call volume of 150 calls+ per day and coordinated department schedules to maximize coverage during peak hours.
- Developed and implemented standards for staff to provide consistent service to customers.
- Made customers aware of current and new programs and services.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed customized reports for improved sales forecasting and accurate performance tracking.
Waitress Trainer
Common Ground Eatery
01.2021 - 01.2023
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
- Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Education
High School Diploma -
Long Bay Collage
Torbay, NZ11-2023
Early Childcare Education Diploma - ECE
Ashton Warner Nanny Academy
Takapuna, NZ05-2023
Skills
- Infant care experience
- Schedule management
- Toddler care experience
- Early childhood education
- Emotional support
- Positive reinforcement
- CPR training
- Social skill development
- Light housekeeping
- Academic support
- Relationship building
Accomplishments
- Collaborated with team of 35+ in the development of the updates to clients Superannuation at Vogue Advisory Group.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved Clients issues with their super which led to exceptional results.
Certification
- First Aid Certification - American Red Cross or St John Ambulance.
- Early Childcare Education Diploma
Timeline
Vogue Advisory Group
Customer Relationship Manager
06.2024 - 10.2024
Private Nanny
Nanny Position
01.2023 - Current
Waitress Trainer
Common Ground Eatery
01.2021 - 01.2023
- First Aid Certification - American Red Cross or St John Ambulance.
- Early Childcare Education Diploma
High School Diploma -
Long Bay Collage
Early Childcare Education Diploma - ECE
Ashton Warner Nanny Academy
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