Front of House Staff Member
Pioneer Bar and Restaurant
Orewa, Auckland
2011 - 01.2012
- Tracked inventory of supplies and communicated needs to management team.
- Followed up with customers after their meal to ensure satisfaction.
- Verified that alcoholic beverages were served only to those 18 years of age or older.
- Assisted servers when necessary by refilling drinks or providing extra utensils.
- Processed customer payments accurately and efficiently.
- Resolved customer complaints promptly and professionally.
- Collaborated with kitchen staff to ensure orders were prepared quickly and accurately.
- Organized seating for guests in a timely manner.
- Monitored dining room activity to ensure all guests had a positive experience.
- Demonstrated excellent communication skills while interacting with customers.
- Maintained cleanliness of the dining area, ensuring all surfaces were wiped down regularly.
- Informed customers of daily specials and promotions available at the restaurant.
- Adhered to company policies regarding dress code, break times.
- Checked order accuracy before delivering to tables.
- Ensured compliance with health and safety regulations in the restaurant.
- Performed opening and closing duties as assigned by management staff.
- Handled cash register transactions for both dine-in and take-out orders.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Bussed tables between courses, loading and unloading trays to expedite service.
- Assisted guests with special needs or accommodations, ensuring an inclusive environment.
- Answered phone inquiries, taking reservations and providing information as needed.
- Ensured compliance with health and safety regulations within the front-of-house area.
- Greeted and talked pleasantly with customers to promote positive image for business.
- Maintained cleanliness and organization of the front-of-house area, including the lobby and restrooms.
