Kahn Breeze Poharama
Auckland,Mangere
Summary
I believe I am an adventurous, social and bubbly person. I have a deep love for travel, my family and my culture. I try my best to live a healthy lifestyle, keep fit and I am fond of keeping up to date with the latest fashion and make-up trends. To me fashion and makeup is a form of self expression, it speaks to me on a personal level and allows me confidence and courage. To express the things I love doing by turning it into a career would truly be a dream of mine and I long for this opportunity.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Baggage Service Agent Team Lead
Swissport
08.2022 - Current
- Enhanced customer satisfaction by efficiently handling baggage-related inquiries and resolving issues promptly.
- Streamlined baggage processing for timely delivery, effectively managing luggage check-in and tagging procedures.
- Reduced lost luggage incidents by diligently tracking and documenting baggage movement within the airport facility.
- Ensured passenger safety with proper handling of fragile items, adhering to airline regulations and guidelines.
- Delegate/assign task to team members.
Jetstar Check In Agent
Swissport
08.2022 - Current
- Enhanced customer satisfaction by efficiently processing check-ins and issuing boarding passes.
- Streamlined the check-in process for a smoother experience, managing passenger reservations with accuracy.
- Assisted passengers with special needs, ensuring comfortable and hassle-free travel experiences.
- Supported gate staff with boarding and disembarking.
- Informed passengers about flight and airport updates through public service announcements.
Housekeeping and Laundry Attendant
Holiday Inn
03.2021 - 08.2022
- Improved guest satisfaction by maintaining a clean and organized environment in guest rooms and common areas.
- Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
- Reduced laundry expenses by effectively managing linen inventory and ensuring proper usage of supplies.
- Maintained pristine hotel appearance, performing thorough cleaning of lobby, hallways, and other public spaces.
Food and Beverage Attendant
Holiday Inn
03.2021 - 08.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Assisted in menu development, resulting in increased sales and positive feedback from customers.
- Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
Education
Bachelor of Arts - Tourism And Travel Management
Auckland University of Technology
Auckland, NZ12.2021
Diploma in Travel & Tourism Management
New Zealand School of Tourism
New Zealand School Of Tourism12.2020
Diploma in Hotel & Hospitality Management
New Zealand School of Tourism
New Zealand School Of Tourism12.2019
Level 4 Tourism, Hotel & Airline Operations
New Zealand School of Tourism
New Zealand School Of Tourism12.2018
Level 3 Travel, Tourism & Airline Industry
New Zealand School of Tourism
New Zealand School Of Tourism12.2018
Level 2 Travel & Hospitality
New Zealand School of Tourism
New Zealand School Of Tourism12.2017
Level 1 NCEA
Lytton High School
Gisborne, NZ12.2016
Skills
- Conflict Mediation
- Customer Service
- Communication
- Culture
- Attentiveness
- Multitasking
Certification
- Full New Zealand Drivers License
- Current First Aid and CPR Certificate NZQA Units 6400, 6401, 6402
- AA Defensive Driving Course Certificate
- License Controller Qualification Certificate (LCQ License)
- Hobbiton Movie Set Tours Specialist Certificate
- Blue Lagoon Cruises Specialist Certificate
- STA Travel Specialist Certificate
- Contiki Tours Specialist Certificate
- Club Med Specialist Certificate
- Amadeus Specialist Certificate
- Go Rentals Specialist Certificate
- Callista Hospitality Specialist Certificate
- Dangerous Goods Certificate
References
Sher Singh
Swissport Baggage Services Supervisor
Phone: 021 0265 2248
Colleen Iulio
Jetstar Check in Supervisor/Trainer
Phone: 021 091 47830
Chameleon Taufahema
Menzies Customer Service Manager
Email: Chameleon.taufahema@menziesaviation.com
Christina Maine
Air New Zealand Baggage Services Manager
Phone: 027 355 5180
Timeline
Baggage Service Agent Team Lead
Swissport
08.2022 - Current
Jetstar Check In Agent
Swissport
08.2022 - Current
Housekeeping and Laundry Attendant
Holiday Inn
03.2021 - 08.2022
Food and Beverage Attendant
Holiday Inn
03.2021 - 08.2022
Bachelor of Arts - Tourism And Travel Management
Auckland University of Technology
Diploma in Travel & Tourism Management
New Zealand School of Tourism
Diploma in Hotel & Hospitality Management
New Zealand School of Tourism
Level 4 Tourism, Hotel & Airline Operations
New Zealand School of Tourism
Level 3 Travel, Tourism & Airline Industry
New Zealand School of Tourism
Level 2 Travel & Hospitality
New Zealand School of Tourism
Level 1 NCEA
Lytton High School
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