Kai Hong (Wilson) CHAN

• Accomplished multiple tasks within established timeframes.
• Develop and implement effective business development strategies, improving business performance and increasing sales by 35% over the 4 years through the pandemic
• successfully developed 20+ profitable accounts, which improved client satisfaction, retention and loyalty while increasing company revenue by 25%
• providing and planning serval sales and marketing plans to match multi - cultural clients from global
• participating many online and offline expo and events with potential clients and also approaching potential clients by many oversea online and offline expo and events.

● Monitor import/export logistics operations, transportation and warehouse activities, safety performance and logistics quality management, to ensure compliance with regulatory or legal requirements.

● Performance review of supply chain and analyze data to identify opportunities for improvement.

● Monitor franchisee accounts, forecast replenishment schedule, logistics management

● Resolve problems concerning transportation, logistics systems, imports or exports, or franchisee issues.

● Maintained operational performance according to set KPIs, SOP and budgetary requirements

● Develop and optimizing logistic tasks and freight forwarders processes within the supply chain.

● Place PO and follow up procurement, production and inventory control

● Evaluate shipment planning and performance analysis of logistic processes, and identify potential opportunities for enhancements, alternatives to promote operational efficiencies, cost reductions

● Develop and implement logistics plans, projects and procedures to achieve operational and financial KPI’s.

● Monitor daily logistics operations and ensure smooth coordination with multi-carrier.

● Experience in full set export docs, Bills of Lading, handling L/Cs, certificates and invoicing

● Prepare and evaluate various reports and procedures for management purposes

● Handle large volume, cargo consolidation feasibility, replenishment and schedule planning & pre-alert carrier to ensure all orders comply with regulations

● Liaise with commercial, quality, order team ensure shipments are lodged accurately and in a timely manner.

● Produced output to senior management on analysis of client profitability and cross sales opportunity

● Worked with senior managers to coordinate the yearly budget allocation for business initiatives

● Client performance analysis, market research and involvement in client’s Request for Proposal

● Coordinate and consolidate monthly business review reports from various regions into a single page to report to senior management

● Manage procurement, PO and warehouse SKU stock level control management.

● Handle overseas market development & sales strategies, agent network expansion

● Coordination of key accounts for regular shipment replenishment, schedule planning, vessel space reservations and customs document preparation

● Presenting performance reviews and suggest possible changes based on analysis of past performance etc.

● Monitoring internal export team operations in timely manner and liaise with overseas agents

● Prepare monthly operational report and data analysis and identify potential operational improvement

● Coordinate with New Zealand Customs Service, MAF Quarantine Service of bonded warehouse operations.