Kailash Pandey
4/247 Conon Street, Appleby,Invercargill
Summary
With over 10 years of experience in technical sales and marketing within the polymer industry, including managing international exports, I have a proven track record of enhancing customer retention and engagement in both domestic and global markets. Coupled with my tertiary qualifications in polymers, which provide a solid foundation in polymer compounding and testing, I am now eager to leverage my skills and experience to contribute to a leading polymer company in New Zealand.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
This Way Limited (Z Energy)
05.2023 - Current
- Crafted a variety of hot and cold beverages, and baked a range of savory pies and sweet treats, maintaining high-quality standards.
- Managed customer interactions and payments during graveyard shifts, ensuring excellent service and satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Product Marketing Intern - Callaghan Innovation
Alliance Group Limited
10.2023 - 01.2024
- Worked on improving the product attributes of AGL existing commercial products.
- To develop market fit strategy for AGL’s in-house product prototypes.
- Workrf on compliances and regulations for export markets.
Assistant Manager - Technical Sales, W&C Compounds
KLJ Polymers & Chemicals Limited (KLJ Group)
08.2019 - 04.2023
- Managed technical sales and marketing of PVC, PE, XLPE, ZHFR, Semicon and Peroxide based wire & cable Compounds, Colour and specialty masterbatches, and phthalate plasticizers such as DOP, DEP, and chlorinated paraffins. for coatings, adhesives, paints and chemical industry across South Asia, Middle East & Africa regions, with annual sales upto $20 million.
- Provided technical support to cable manufacturers in areas of troubleshooting, product trials, quality complaints & queries besides addressing technical documentations.
- Handled export documentation and logistics through co-ordination with customs house agents and support production and supply chain team for timely execution of shipments.
Assistant Manager - Technical Sales (PVC Compound)
Shriram Polytech Limited
08.2018 - 08.2019
- Managed North India sales for our PVC compounds product range, achieving annual sales exceeding $5 million.
- Created reports for potential areas of growth using sources in the public domain and market intelligence.
- Worked closely with R&D to develop new products for known applications & new applications for known products.
Technical Sales Associate (Specialty Polymers)
Pluss Advanced Technologies Limited
06.2012 - 07.2017
- Managed a diverse portfolio of specialty polymeric additives, including coupling agents, compatibilisers, impact modifiers, tie-layer adhesive resins, metal adhesion promoters, flow modifiers, and chain extenders, used across a wide range of industrial products such as wood-plastic composites, aluminium composite panels, multilayer packaging films, metallized films, lamitubes, engineering composites, polymer blends and alloys, automotive components, and white goods.
- Handled front line customer service for sales enquiries through phone calls and website leads.
- Supported key accounts with quoting and follow up through to order placement.
- Delivered technical talks on company’s products and related topics at conferences/seminars.
Education
Master of Applied Management - Business Research
Southern Institute of Technology
Invercargill, NZ08.2024
Bachelor of Science (Honours) - Polymer Science
University of Delhi
Bhaskaracharya College Of Applied Sciences07.2011
Skills
- SAP and EXIM Software
- Microsoft Office Suite
- Polymer Extrusion
- Polymer Compounding
- Product Testing
- Export Documentation
- ISO Standards
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Limited Working
Urdu
Limited Working
Accomplishments
- Ordinary Vote Issuing Officer for 2023 New Zealand General Election.
- Country Representative for India at Southern Institute of Technology (2023-2024).
- Member of Indian Community in Southland Inc (ICSI)
- Volunteered for organizing Diwali 2023 event in partnership with ICSI (2023).
- Organised Blood Donation Camp in Delhi in partnership with Rotary Blood Bank (2021-22).
Hobbies & Interests
I enjoy reading the newspaper for current affairs, exploring literature and resources on personal development, participating in outdoor activities like walking and hiking, travelling to new places, and exploring different cultures through cuisine, music, and history.
Additional Information
Gender : Male
Date of Birth : 02 Dec 1990
Nationality : Indian
Martial Status : Married
Driving License : Full NZ License
Working Rights : 3 years Post Study Work Visa
Timeline
Product Marketing Intern - Callaghan Innovation
Alliance Group Limited
10.2023 - 01.2024
Customer Service Representative
This Way Limited (Z Energy)
05.2023 - Current
Assistant Manager - Technical Sales, W&C Compounds
KLJ Polymers & Chemicals Limited (KLJ Group)
08.2019 - 04.2023
Assistant Manager - Technical Sales (PVC Compound)
Shriram Polytech Limited
08.2018 - 08.2019
Technical Sales Associate (Specialty Polymers)
Pluss Advanced Technologies Limited
06.2012 - 07.2017
Master of Applied Management - Business Research
Southern Institute of Technology
Bachelor of Science (Honours) - Polymer Science
University of Delhi
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