Kailash Rana

• Oversee daily operations of the front office, reservations, and housekeeping departments to ensure seamless guest experiences and operational efficiency.
• Manage room allocations and reservations to optimize occupancy and revenue.
• Oversee rate management, including setting and adjusting room rates based on market trends and occupancy levels, in collaboration with the Hotel Manager.
• Assist the Hotel Manager with accounts receivable, ensuring accurate and timely processing of guest invoices and payments.
• Develop and manage staff rosters to ensure optimal staffing levels and coverage across all departments.
• Conduct floor walks to inspect the condition of guest rooms and public areas, coordinating with maintenance to address and resolve any issues observed.
• Run the Health and Safety Committee meetings, ensuring compliance with health and safety regulations, and fostering a safe working environment for staff and guests.
• Conduct Duty Manager shifts, addressing and resolving guest concerns, and coordinating with various hotel departments.
• Implement and monitor standards of cleanliness, service, and guest satisfaction.

Website: www.distinctionhotelshamilton.co.nz

Hotel Star Category: 4-star, 147 rooms.

• Managed housekeeping operations for a 286-room, 5-star luxury hotel (now JW Marriott), ensuring high standards of cleanliness and guest satisfaction.

Website: www.stamford.com.au
Hotel Star Category: 5-star, 286 rooms

• As a second-in-command, I assisted the Executive Housekeeper in managing the overall housekeeping operations.

Website: www.jetparkauckland.co.nz
Hotel Star Category: 4-star, 222 rooms

• As a second-in-command, I assisted the Executive Housekeeper in managing the overall housekeeping operations.

Website: www.ihg.com/crowneplaza/hotels/us/en/new-delhi/delba/hoteldetail
Hotel Star Category: 5-star, 183 room

• Supervised housekeeping operations for a 164-room, 5-star luxury property, maintaining high service standards.

Website: https://www.marriott.com/en-us/hotels/ixcjw-jw-marriott-hotel-chandigarh/overview/
Hotel Star Category: 5-star, 164 room

• Supervised housekeeping for a 560-room, 5-star iconic hotel, leading a large team to ensure superior service quality.

Website: www.tajhotels.com/en-in/hotels/taj-mahal-palace-mumbai
Hotel Star Category: 5-star, 560 rooms

• Assisted in maintaining cleanliness and service standards in a 283-room, 5-star luxury hotel.

Website: www.oberoihotels.com/hotels-in-delhi/
Hotel Star Category: 5-star, 283 rooms