Kaiqi Liu
Auckland,CBD Auckland
Summary
I am in my final year studying for a Bachelor of International Tourism degree at AUT, with a major in Travel Management and a minor in Business Management. I am an honest and loyal individual with extensive customer service experience in administration, hospitality, and sales-focused environments. Passionate about tourism and exceeding customer expectations, seeking a part-time or full-time role within the tourism and hospitality industry where I can advance my skills and knowledge.
Overview
4
4
years of professional experience
16
16
years of post-secondary education
3
3
Languages
Work History
Waitress
Pearl Garden
Auckland
06.2021 - 11.2021
- Serve food and drink orders.
- Take orders.
- Arrange table settings and maintain a tidy dining area.
Office Administrator
Learn To Fly
Wanaka
12.2020 - 02.2021
- Supported office manager with proactive. correspondence management, document coordination and customer relations.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Reconciled account files and produced monthly reports.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacting and communications on radio calls.
- Screened visitors and issued badges to maintain safety and security.
Waitress and Kitchen Hand
Gusto Chinese Restaurant
Wanaka
02.2018 - 01.2019
- Cashier.
- Train new team members.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Sales Assistant
Aelia Duty Free
Queenstown
12.2017 - 02.2018
- Replenishing and restocking the bars.
- Cashier and customer services.
- Giving advice and guidance on product selection to customers.
- Balancing cash registers with receipts.
- Helped customers complete purchases, locate items and join reward programs.
- Stocked, tagged and displayed merchandise as required.
Waitress and Kitchen Hand
Waikiwi Fish Supply
Invercargill
04.2015 - 05.2017
- Manage and operate the service.
- Have in-depth knowledge of the health and safety rules and the hygiene standard.
- Cashier and customer service - Help train new team members.
- Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy.
Education
Bachelor of International Tourism - Travel Management, Business Management
Auckland University of Technology
02.2021 - Current
Diploma - Travel, and Tourism Management
New Zealand School Of Tourism
Auckland 05.2020 - 11.2020
Level 4- Tourism, Hotel & Airline Operation -
New Zealand School of Tourism
Auckland 01.2020 - 05.2020
Bachelor of Commerce -
University of Otago
Invercargill 01.2017 - 12.2022
High School -
Mount Aspiring College
Wanaka 01.2018 - 12.2018
James Hargest
Invercargill 01.2017 - 12.2022
James Hargest College
Invercargill 01.2016 - 12.2016
Skills
Multitaskundefined
References
Jillian Henns (Manager)
Aelia Duty-Free Ph: 021 892 876
Yan Ling Zhou (Owner)
Gusto Chinese Restaurant Wanaka Ph: 0211509061
Email: gustowanaka@gmail.com
Chris Lee (Office Manager)
Top flights
Ph: 03-443 4043
Email: account@classicflights.co.nz
Timeline
Waitress
Pearl Garden
06.2021 - 11.2021
Bachelor of International Tourism - Travel Management, Business Management
Auckland University of Technology
02.2021 - Current
Office Administrator
Learn To Fly
12.2020 - 02.2021
Diploma - Travel, and Tourism Management
New Zealand School Of Tourism
05.2020 - 11.2020
Level 4- Tourism, Hotel & Airline Operation -
New Zealand School of Tourism
01.2020 - 05.2020
Waitress and Kitchen Hand
Gusto Chinese Restaurant
02.2018 - 01.2019
High School -
Mount Aspiring College
01.2018 - 12.2018
Sales Assistant
Aelia Duty Free
12.2017 - 02.2018
Bachelor of Commerce -
University of Otago
01.2017 - 12.2022
James Hargest
01.2017 - 12.2022
James Hargest College
01.2016 - 12.2016
Waitress and Kitchen Hand
Waikiwi Fish Supply
04.2015 - 05.2017
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