Hi, I’m
KAIRAVI PAREKH
Auckland,AUK
Summary
QSR manager with 4+ experience in managing different stores and teams. Seeking to take the next step in the career and grow in different role and field. Great track record of maintaining business standards, team building, training staff, successfully running the business. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and negotiations.
Overview
7
years of professional experience
2
Certifications
Work History
Carl's JrAuckland
Assistant Restaurant Manager
05.2024 - Current
Job overview
- Collaborated with management team on marketing initiatives to boost brand awareness and attract new clientele.
- Established rapport with guests through personalized interactions that led to repeat business.
- Streamlined the ordering process for increased efficiency, leading to improved customer service.
- Expanded restaurant's reputation for exceptional service by consistently exceeding customer expectations through attentive care.
- Conducted regular performance evaluations, providing constructive feedback for professional growth.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Analyzed daily sales figures and developed strategies to increase sales.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Motivated staff to perform at peak efficiency and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
DIVINE INTERVENTION ENTERPRISE LTD T/A PIZZA HUTWhangarei, Kaitaia, Kerikeri, Northcote
Store Manager
01.2020 - 02.2024
Job overview
- Evaluate and maintain different products quality, size and service offered by the store
- Coordinating the effective, operation day to day running of the services
- Staff rostering weekly
- Resolving customer complaints, ensuring customer satisfaction
- Monitor inventory level
- Place orders to replenish stock avoiding insufficiencies or excessive surplus
- Maintain pizza hut’s product and service quality as per standards including product delivery standards
- Evaluate each employee's performance based on clearly communicated standards and expectations
- Hold employees accountable for performance
- Ensure store is achieving the sales target
- Forecast future budget needs
- Evaluate the breakeven point to run store operations and take necessary action to control and reduce cost
- Training and coaching staff and new team member
- Maintaining and comply with company policies, procedure and ensure all labour laws
- Introduce and implement new sales strategies to maximise revenue
- Tallying cash and closing till at the end of the day
- Set a positive example for the entire team in all aspects of business and personnel practice
- Uphold brand food safety, food handling and sanitation requirements to ensure health and safety of our guest and employee
- Lead compliance and grow sales
- Keeping record of reports, documents including pay roll and P & L
- Health and safety standards are met and the well being of all staff is a priority.
Paradise Auckland, AUK
CSR
08.2019 - 03.2020
Job overview
- Managed high call volumes, maintaining a professional demeanour during peak hours and effectively multitasking in a fast-paced environment.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
PARFAIT MANAGEMENT
Customer service representative
01.2018 - 01.2018
Job overview
- Answer customer questions about food items
- Performing all work related to opening the outlet
- Maintain clean and orderly checkout areas and complete other general cleaning duties
- Receive & Store supplies or goods in kitchens or storage areas
- Prepare various foods for cooking or serving
- Assist customers by providing information and resolving their complaints.
Education
MANUKAU INSTITUTE OF TECHNOLOGY
Graduate Diploma in Human Resource Management
Gujarat University
Bachelor of commerce
Skills
Organisational skills
Certification
Microsoft specialists
Additional Information
Have completed a course of certified industrial accountant in which modules were covered are business computer application, M S Office, Tally, Business communication, Advance accounts.
Timeline
Assistant Restaurant Manager
Carl's Jr
05.2024 - Current
Store Manager
DIVINE INTERVENTION ENTERPRISE LTD T/A PIZZA HUT
01.2020 - 02.2024
CSR
Paradise
08.2019 - 03.2020
Customer service representative
PARFAIT MANAGEMENT
01.2018 - 01.2018
MANUKAU INSTITUTE OF TECHNOLOGY
Graduate Diploma in Human Resource Management
Gujarat University
Bachelor of commerce
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