Kaisarina Laulu
Ranui
Summary
Proven Customer Service Representative at Power Marketing, excelling in high-stress situations with a knack for resolving customer complaints, boosting loyalty by over 30%. Skilled in active listening and data entry, adept at turning escalated calls into positive outcomes. Demonstrates critical thinking and a commitment to excellence, ensuring customer satisfaction and repeat business.
Overview
7
7
years of professional experience
Work History
Jobs From the Agency
Customer Service. Wearhouse Packing.
05.2020 - 10.2021
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
Customer Service Representative
Power Marketing
04.2015 - 07.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Chanel College
Samoa Tourism And Hospitality
Best Training
ManukauSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Wearhouse Packing
Timeline
Jobs From the Agency
Customer Service. Wearhouse Packing.
05.2020 - 10.2021
Customer Service Representative
Power Marketing
04.2015 - 07.2016
Chanel College
Tourism And Hospitality
Best Training
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