Kaitlin Liddell
Hamilton,WKO
Summary
Experienced professional with a demonstrated history of success in sales, customer service, and leadership roles within the wholesale distribution and automotive industries. Currently employed at Aber Living, where I serve as a Sales Consultant, Customer Service Representative, and provide partial Personal Assistant support to the National Sales Manager. Proficient in delivering exceptional customer service through various channels, including email and phone, while efficiently processing orders and credits using MYOB EXO. Skilled in data management, creating and analyzing reports in Excel, and actively involved in website updates to enhance customer experience. Previously, I rapidly advanced from a Part-time team member to an Assistant Manager at Supercheap Auto, overseeing operations, training staff, and achieving monthly KPI targets. Adept at managing teams, engaging customers, and implementing effective solutions to drive business success.
Overview
5
5
years of professional experience
Work History
Sales Consultant
Aber Living
05.2021 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Strengthened brand reputation by delivering superior customer experience that fostered loyalty and repeat business.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Created Excel reports for customers with relevant information.
- Processed orders and credits within MYOB EXO and managed contract pricing for customers.
- Provide support to our National Sales manager by ensuring all product information is correct and up to date and sharing with our biggest customers.
- Manage communication with customers in regards to FOB orders.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Increase of 34.8% compared to FY23 in sales with my customers.
- 75% Increase on customers logging in to B2B website.
Assistant Store Manager
Supercheap Auto
06.2019 - 05.2021
- Assisted in overall day-to-day operations of store, including continuous development of staff to reach store sales and KPI's.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and reach store KPI's.
- Minimized waste by using expense-tracking, item scanning and cost-control strategies. I also participate in store stocktakes.
- Completed frequent store tasks and directed team members to correct issues impacting store appearance and customer service issues.
- Use visual merchandising and layouts to develop strategies to drive profitability based on customer drivers.
- Oversaw aspects of maintenance, inventory and daily activity management to provide an optimal retail environment .
- Closely monitored customer behaviour and purchasing preferences, offering constructive guidance to ensure growth in all areas.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Interviewed job applicants to make effective hiring decisions and fill vacancies with strong team members for all of our Waikato stores.
- Health and safety manager, hazard registers and general incident reporting.
- Creating rosters, forecasting and wage budgeting.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Helped increase my main category services from averaging 10.75% conversion rate to averaging 16.20%.
Helped increase sales from FY20 by 6% in FY21 by increasing team product knowledge and upselling skills.
Education
NCEA Level 1, 2 And 3. -
Matamata College
Matamata06.2017
Skills
- MYOB EXO proficiency
- Excel reporting
- POS systems operations
- Inventory Control
- Records maintenance
- Sales strategies
- Merchandising
- Issue resolution
- Customer Service
- Strategic Planning
- Sales Techniques
- Profit and loss accountability
- Purchasing and planning
- Recruiting and hiring
- Supervision and training
- Policy/program development
- Time management
- Quick learner
- Product and service knowledge
- Customer Relationship Management
References
Michael Denning-Kemp
Category Specialist
Aber Living
021 898 311
michaeld@aber.co.nz
Jason King
Category Specialist
Aber Living
027 555 5325
jasonk@aber.co.nz
Gemma Gordon
Supercheap Auto
Old Store Manager
027 390 2500
Timeline
Sales Consultant
Aber Living
05.2021 - Current
Assistant Store Manager
Supercheap Auto
06.2019 - 05.2021
NCEA Level 1, 2 And 3. -
Matamata College
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