Kai Yung Ng
Auckland,Henderson
Summary
Enthusiastic Claims Consultant examines claims, negotiates and processes settlements and verifies insurance coverage. Attentive team player consistently treats clients fairly and equitably. Motivated to succeed in fast-paced and deadline-driven professional environment.
Overview
2
2
years of professional experience
Work History
Claims Consultant in the Linguistic team
IAG New Zealand Limited
04.2022 - Current
- Assisting Chinese-speaking customers with language barriers to lodge and manage their claims, delivering professional customer service
- Collaborating with motor and property assessors and suppliers to expedite claims processing
- Consistently meeting the monthly Repairhub referral target of 10
Personal Insurance Consultant
IAG New Zealand Limited
06.2022 - 04.2023
- Analyzed customer needs to provide customized insurance solutions.
- Maintaining an average call quality score of 92
- Providing support to customers affected by Major Events at two Community Hubs.
Education
Master of Management - Marketing
The University of Auckland
Auckland, NZ11.2021
Bachelor of Social Sciences in Applied Social Studies -
Hong Kong Metropolitan University
Hong Kong07.2018
Skills
- Communication Skills
- Customer Service
- Compliance Management
- Problem-Solving
- Language Proficiency
- Team Collaboration
- Leadership and Organizational Skills
- Data Analysis
- Goal-Oriented
- Cultural Sensitivity
- Adaptability
Voluntary Experience
Volunteer - Group Leader, Voluntary Services and Cultural Tour in Yunnan, China, 06/2016
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
References
Rob Brettell, Team Leader, IAG New Zealand Limited
Rina Subritzhy, Team Leader, IAG New Zealand Limited
Timeline
Personal Insurance Consultant
IAG New Zealand Limited
06.2022 - 04.2023
Claims Consultant in the Linguistic team
IAG New Zealand Limited
04.2022 - Current
Master of Management - Marketing
The University of Auckland
Bachelor of Social Sciences in Applied Social Studies -
Hong Kong Metropolitan University
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