Kajhannalom Tatiana Tauiliili
Manurewa,AUK
Summary
Passionate and dedicated individual seeking an entry-level flight attendant position. Committed to delivering exceptional service and creating a positive travel experience for a multicultural population. Strong communication skills, attention to detail, and ability to thrive in diverse team environments.
Overview
7
7
years of professional experience
Work History
Freight Sorter
NZ Post
HighBrook
02.2024 - 06.2024
- Parcel sorting for the correct destinations
- Attention to detail when checking dangerous goods
- Worked as a team to meet schedule deadlines efficiently
Customer Service Representative
Kainga Ora Housing
Mangere
11.2023 - 02.2024
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- (part-time)
Pick/Pack
Mecca Brand
Otahuhu
03.2023 - 10.2023
- Packing the ordered items into the proper packaging, along with the appropriate packing materials and documents
- Labelled information correctly using the warehouse's technology system
- Met daily targets with pick-and-pack of orders correctly
Customer Service Representative
LDS Patron House
Apia, Samoa
01.2017 - 01.2021
- Handle all guest inquiries and request in a professional and courteous manner
- Accountable for accurately recording customer transactions in the necessary systems
- Professionally respond to customer complaints, try to successfully resolve complaints by established guidelines
- Handle guest check-ins and check-outs
- Engage in effective communication with customers to understand their needs and concerns
- Provide services and remedies that will improve client satisfaction
Education
Certificate in Contact Center Operations -
Solomon group
Manurewa09.2024
Pacific Senior School Certificate -
Skills
- Excellent interpersonal and communication skills
- Strong customer service orientation
- Ability to multitask and prioritize tasks effectively
- Detail-oriented, with exceptional organizational skills
- Proficient in English and Samoan
Hobbies and Interests
Playing sports, Spending time with family, Outdoor activities, Watching movies
References
- Heber, Fatupaito, Housing Manager, hfatu@hotmail.com, 027 512 6032, Manurewa
- Danny, Olive, Church Leader, djolive24@gmail.com, 022 428 8116, East Tamaki
- Mohammed, Hanif, Contact Center Operations Tutor, Mohammed.hanif@solomongroup.co.nz, 021 198 1027, Solomon Group
Timeline
Freight Sorter
NZ Post
02.2024 - 06.2024
Customer Service Representative
Kainga Ora Housing
11.2023 - 02.2024
Pick/Pack
Mecca Brand
03.2023 - 10.2023
Customer Service Representative
LDS Patron House
01.2017 - 01.2021
Certificate in Contact Center Operations -
Solomon group
Pacific Senior School Certificate -
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