Ka Kei (Fiona) Lei
Macau SAR
Summary
Several-years of leadership experience in areas such as infrastructure development and management, application support and quality assurance. Focused on satisfying customer needs through robust, innovative and forward-thinking solutions. Demonstrated success as operational leader, articulate communicator and practiced influencer. Collaborates across functions to outline and achieve project targets. Complex problem-solver skilled in developing proposals, integrating technologies and managing projects.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
17
17
years of professional experience
Work History
Applications Supervisor
Roche Diagnostics Hong Kong
, Macau
09.2017 - Current
- Manage and maintain daily operations of the Macau team
- Support evaluations work for customers
- Support troubleshooting work for customers
- Work and collaborate with other teams such as engineers, sales and IT workflows to solve customer issues
- Trained on most Roche biochemistry and immunology instruments as well as some molecular instruments.
- Responsible for internal and external trainings
- Project Manager of CHCSJ specialist building LAS project
- Analyzed business requirements and provided recommendations on suitable applications for meeting those needs.
- Responded promptly to user inquiries regarding application functionality or errors encountered during use.
- Assisted users in navigating unfamiliar features within an application.
- Configured systems settings to optimize performance of applications according to user needs.
- Recruited, trained and supervised department staff.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
In-charge of Clinical Laboratory
Macau YinKui Hospital
, Macau
01.2016 - 08.2017
- Manage staff in the clinical lab accordingly
- Maintain lab quality such as joining EQAP to make sure the lab meets the require standards
- Oversee quality control of the lab in general
- Oversee lab tests results and report signing
- Responsible for purchasing and inventory of the lab
- Responsible for preparing SOPs in the lab
- Responsible for safety requirements within the lab
Deputy In-charge of Clinical Laboratory
Southside medical Centre/ Macau YinKui Hospital
, Macau
08.2014 - 12.2015
- Support superiors accordingly on any aspects
- Act as a backup for the In-charge
- Support subordinates on their needs for example technical issues or result reporting
- Manage inventory of the lab
- Run different tests within the lab
- Communicate with doctors when problem arises and try collaborating with them in the best way possible
Clinical Laboratory Technician
Southside Medical Centre
, Macau
05.2011 - 07.2015
- Mainly analyse test daily in the lab
- Maintain inventory for the lab
- Perform quality control daily
- Issue patients reports
- Work with the LIS provider to better develop a more comprehensive report layout
- Adhered strictly to laboratory policies concerning patient confidentiality.
- Provided technical support to other healthcare professionals regarding lab tests and procedures.
- Cleaned and calibrated laboratory equipment.
- Participated in continuing education programs related to clinical laboratory technology.
- Followed laboratory guidelines for handling biological specimens.
- Ensured accuracy of laboratory equipment by performing daily maintenance checks.
- Maintained accurate records of all test results in accordance with established protocols.
- Operated automated analyzers used in clinical laboratories efficiently and effectively.
Clinical Laboratory Technician
MUST
, Taipa
06.2008 - 04.2011
- Mainly analyse test daily in the lab
- Maintain inventory for the lab
- Perform quality control daily
- Issue patients reports
- Adhered strictly to laboratory policies concerning patient confidentiality.
- Provided technical support to other healthcare professionals regarding lab tests and procedures.
- Cleaned and calibrated laboratory equipment.
- Participated in continuing education programs related to clinical laboratory technology.
- Followed laboratory guidelines for handling biological specimens.
- Ensured accuracy of laboratory equipment by performing daily maintenance checks.
- Maintained accurate records of all test results in accordance with established protocols.
- Operated automated analyzers used in clinical laboratories efficiently and effectively.
Education
Bachelor of Science - Biomedical Sciences
IPM
Macau01-2010
Skills
- Technical troubleshooting
- Adaptability and flexibility
- Data analysis
- Technical support
- Project planning
- Organizational skills
- Problem-solving
- Decision-making
- Software configuration
- Staff training
- Customer relationship management
- Project management
- Quality assurance
- Regulatory compliance
- Inventory management
- Problem solving
- Effective communication
- Team collaboration
- Attention to detail
- Time management
- Customer support
- User acceptance testing
- Incident management
- Technical leadership
Timeline
Applications Supervisor
Roche Diagnostics Hong Kong
09.2017 - Current
In-charge of Clinical Laboratory
Macau YinKui Hospital
01.2016 - 08.2017
Deputy In-charge of Clinical Laboratory
Southside medical Centre/ Macau YinKui Hospital
08.2014 - 12.2015
Clinical Laboratory Technician
Southside Medical Centre
05.2011 - 07.2015
Clinical Laboratory Technician
MUST
06.2008 - 04.2011
Bachelor of Science - Biomedical Sciences
IPM