Kalani Phillips
Whitby Porirua,WGN
Summary
Customer-focused professional with strong expertise in enhancing guest satisfaction through effective communication and problem resolution. Experienced in cash handling and team collaboration, ensuring a clean, organized environment and timely service delivery. Committed to continuous learning and professional growth.
Overview
4
4
years of professional experience
Work History
Waitress
Supply Room
Mana, Porirua
03.2025 - 11.2025
- Processed payments accurately using cash registers or POS systems.
- Assisted other wait staff members in times of heavy customer traffic.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service while taking and processing orders.
- Resolved customer complaints promptly to enhance dining experience.
Crew Member
McDonald's Porirua
Porirua, Wellington
11.2023 - 01.2025
- Adhered to health department regulations regarding food handling procedures.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Educated customers on menu items, product ingredients and nutritional values.
- Resolved customer complaints in a professional manner.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Gardener
Warehouse Porirua
Porirua, Wellington
06.2023 - 10.2023
- Collected leaves, weeds and debris from the garden area for disposal or composting purposes.
- Monitored the health of plants in order to identify any problems with pests or diseases.
- Maintained gardens and grounds of private properties, ensuring proper care of trees, shrubs, flowers, and turf.
- Performed regular pruning and trimming of hedges, bushes, shrubs, trees and other vegetation.
Crew Worker
McDonald's Porirua
Porirua, Wellington
08.2022 - 02.2023
- Adhered to health department regulations regarding food handling procedures.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Educated customers on menu items, product ingredients and nutritional values.
- Resolved customer complaints in a professional manner.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Plant Nursery Worker
Zealandia
Clevedon, Auckland
12.2021 - 02.2022
- Planted seeds and bulbs in designated areas of the nursery.
- Restocked shelves with new merchandise items as needed.
- Maintained the nursery grounds by watering, weeding, pruning and fertilizing plants.
Education
Certificate - Real Estate
Open Polytechnic
Online Course07-2026
Certificate in Makeup Artistry (certificate not obtained) - Makeup Artistry
Whitireia Weltec
65 Dixon Street Wellington 12-2025
Ncea Level 2 - General Studies
Aotea College
Aotea Porirua 12-2024
Skills
- Efficient cleaning
- Customer service
- Team collaboration
- Effective communication
- Time management
- Problem resolution
- Attention to detail
- Cash management
References
References available upon request.
Timeline
Waitress
Supply Room
03.2025 - 11.2025
Crew Member
McDonald's Porirua
11.2023 - 01.2025
Gardener
Warehouse Porirua
06.2023 - 10.2023
Crew Worker
McDonald's Porirua
08.2022 - 02.2023
Plant Nursery Worker
Zealandia
12.2021 - 02.2022
Certificate - Real Estate
Open Polytechnic
Certificate in Makeup Artistry (certificate not obtained) - Makeup Artistry
Whitireia Weltec
Ncea Level 2 - General Studies
Aotea College