KALEESAH PARATA REWETI
Auckland
Summary
Kia ora, I describe myself to be a passionate, reliable, individual with a positive personality and very determined to perform to the best of my ability. With 2 and a half years experience providing memorable customer service in Hospitality/Retail, I have the confidence at managing front of store needs in busy environments to assist customers when needed in the most helpful way. I'm very determined to meet all walks of life, exploring different cultures/backgrounds but most importantly making sure I provide excellent customer service assistance when required.
Overview
3
3
years of professional experience
Work history
Counter Manager
Farmers Trading Company
Sylvia Park, Auckland
11.2022 - Current
- Minimised long register queues by completing sales transactions quickly and accurately.
- Issued receipts for customer purchases and gifts, advising on in-store return and exchange policies.
- Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
- Helped customers to locate specific products by conducting thorough stockroom checks, delivering exceptional service.
- Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
- Displayed and restocked merchandise by following brand guidelines.
- Maintained excellent client satisfaction by providing professional, courteous customer service.
- Maintained accurate, up-to-date and confidential files in line with reporting standards.
- Conducted evaluations to verify progress and performance of staff.
- Reorganised stock room to free space and accommodate additional inventory.
- Demonstrated expertise in varied artistic methods and techniques to achieve client wishes.
Beauty Sales Advisor
Farmers Trading Company
Napier City, Hawke's Bay
03.2022 - 11.2022
- Helped customers feel relaxed and comfortable through conversation and personal relatability
- Maintained counter and display areas for cleanliness and organization
- Processed payments, entering sales in register for prompt customer service
- Increased 50% sales daily
- Provided exceptional services and pleasant shopping experiences to retail customers
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Maintained up-to-date knowledge of store sales, payment policies and security standards
- Approach each problem with a fresh mind and analytical strategies to quickly resolve concerns.
- Oversaw maintenance of organisation's facilities to guarantee compliance with industry regulations.
Sandwich Artist
Subway Restaurant
Napier City
11.2020 - 02.2022
- Assisted customers in choosing menu items by providing food complementing information
- Greeted guests, promoted specials and took orders
- Trained team members to prepare sandwiches and other items according to instructions
- Keep kitchen, counter and dining areas cleaned and sanitized
- Performed serving, cleaning and provided excellent customer satisfaction
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations
- Prepared catering platters for special events, functions and school lunches.
Education
Cut Above Academy
Auckland12.2019
Skin care and makeup essentials Level 3 -
Cut Above Academy
Auckland06.2019
NZMA Level 4 -
New Zealand Management Academies
11.2017
New Zealand Management Academy
Auckland07.2017
Skills
- Can adapt easily to change and work under pressure
- Dedicated
- Maori Driven
- Customer Friendly
- Speech Clarity
- Team Cooperation
- Strong Communication
- Maintaining Clean Work Areas
- Energy and Physical
- Positive Attitude
- Adaptable and Flexible
- Passionate Individual
- Organisation and Time Management
- First Aid/CPR Certified
- Good Telephone Etiquette
- Professional Worker
- Product Knowledge
- Sales Expertise
- Competitive
- Leadership development
Additional Information
- ADDITIONAL INFORMATIONAWARDS, 2014 Awarded under 16s netball certificate2015 Awarded under 16s rugby league certificate2015 Awarded for mock interview certificate
Languages
English
Advanced
Timeline
Counter Manager
Farmers Trading Company
11.2022 - Current
Beauty Sales Advisor
Farmers Trading Company
03.2022 - 11.2022
Sandwich Artist
Subway Restaurant
11.2020 - 02.2022
Cut Above Academy
Skin care and makeup essentials Level 3 -
Cut Above Academy
NZMA Level 4 -
New Zealand Management Academies
New Zealand Management Academy
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