Kaley Harvey

I was hired as a Food and Beverage attendant and through my hard work and experience I worked my way up to being Team Leader.

My role as a Team Leader consists of but is not limited to...

• Upholding company standards and compliance requirements for operations.
• Training new employees on company policies, procedures and job responsibilities as well as upskilling existing employees by coaching and guiding them.
• I have developed and maintained positive working relationships with both team members and guests.
• Maintain a positive work environment that promotes collaboration between team members.
• Identifying needs of guests promptly and efficiently.
• Collaborating with other departments to ensure smooth operations.
• Perform monthly inventory checks to ensure sufficient stock levels for all products.
• Participate in regular meetings with senior leadership to provide updates on the departments progress.
• Provide exceptional customer service to guests, ensuring their satisfaction with the hotel as a whole.

During my time at McDonald's I started off as a crew member then worked my way up to shift manager. Being shift manager I ran the workplace efficiently, ensuring everyone met the business standards and the business was running smoothly, meeting the goals that were set.

Skills I learnt at Mcdonald's include but are not limited to...

• Providing successful work within tight deadlines and fast paced atmosphere.
• Used coordination and planning skills to achieve results according to schedule.
• Enforced safety standards throughout the store including proper use of equipment.
• Actively listened to customers, handled concerns quickly and dealt with issues accordingly.
• Working off floor doing admin work such as cashing up, entering timecards, opening and closing the day etc.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day to day duties accurately and efficiently.
• Exceeded goals through effective task prioritisation, teamwork and outstanding work ethic.