KALINDU PERERA
Customer Success Manager ( Business Analysis/Project Manager/Business Partner )
Auckland
Summary
I'm looking for full-time work.
Versatile professional with over 12 years of corporate experience in Project Management, Business Partnering, and Business Analysis, specializing in change management, ERP, and PLM systems. Adept at aligning business objectives with strategic initiatives and fostering collaboration for impactful results. Skilled in dealing with numerous international customers, demonstrating proficiency in understanding diverse cultural dynamics and meeting global business requirements. Expertise includes AI, innovation, DevOps, digitization, and the adoption of the latest development stacks. Committed to effective team management practices and driving excellence across varied domains. Seeking full-time opportunities in New Zealand to apply strategic vision, leadership, and relationship-building skills in dynamic settings. Dedicated to promoting engaged work culture and enhancing employee engagement for organizational success. Proficient in streamlining operations and promoting efficiency to drive company success. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
20
20
years of post-secondary education
Work History
Customer Success Manager (Business Analysis/PM)
Fortude (Pvt) Ltd
04.2022 - 02.2024
- Customer Success Leader with expertise in proactive business partnering, project management, and driving client satisfaction.
- Business Analysis specialist, proficient in analyzing market trends ,identifying growth opportunities and Documentation, resulting in strategic initiatives and product enhancements.
- Project Management Excellence demonstrated through leading end-to-end project cycles with a 95% on-time and within budget completion rate, leading to increased client satisfaction.
- Stakeholder Engagement skills highlighted by building strong international client relationships, increasing client retention by 20% and OTD by 100%.
- Innovative Continuous Improvement champion, utilizing analytical insights to optimize processes and achieve a 15% improvement in operational efficiency and 25% reduction in customer churn rate.
- Skilled in serving as the primary point of contact for international clients, fostering a client-centric culture, and nurturing long-term partnerships.
- Proficient in analyzing customer feedback, coordinating with internal teams, and establishing performance metrics for driving continuous improvement in service delivery.
- Successfully led initiatives in digitizing manual work, resulting in revenue generation ,FTE and cost savings to the company, and effectively managed adoption and change management processes.
Assistant Manager (Business Partner/Project Manager)
Brandix Apparel Solutions Limited /Info Partner
04.2019 - 03.2022
- Identifies the project's goals, objectives, scope, creates project plans that outlines the tasks (MS Project/Jira etc.), timelines, resources and delivers every project on time within budget and scope
- Lead end to end functional consulting and on time delivery, communicate with the project team and stakeholders, guide developers, manage risks and issues, and practice Agile, Waterfall methodologies. Expertise in ERP and PLM systems, handling infrastructure and serving as a key leader in these projects.
- Manage the relationship with the client and all stakeholders, report and escalate to management as needed, monitor System adherence and maintain comprehensive project documentation
- Collaborate with leaders both inside and outside the organization to ensure delivery of meaningful results from strategic initiatives.
Senior Executive - Functional Consulting-EAG | Executive - Functional Consulting-EAG | (BP/PM/BA)
Brandix Apparel Solutions Limited / Info Partner
02.2017 - 03.2019
- Business collaboration for all EAG projects, systems, initiatives and overseeing all projects
- Manage and take part in ERP support and implementation initiatives
- Gaining knowledge of enterprise systems, industry standards, and business procedures
- Provide first level customer assistance for the planning module of the In for M3/cloud suite ERP deployments
- Driving process changes, adoption, user adherence and change management in the business.
ICT Staff Assistance | Intern - ICT / (Business Analyst)
Brandix Apparel Solutions Limited / Info Partner
10.2012 - 01.2017
- I assisted the ICT team with various tasks, demonstrating proficiency in troubleshooting and providing support, including helpdesk assistance
- Additionally, I interned as a Business Analyst, contributing to project requirements and gaining hands-on experience in ICT processes
Trainee Technical Officer
Sri Lanka Mobitel
01.2011 - 12.2012
Call Center Agent (Part Time)
Loyola College
01.2010 - 10.2012
- Recordkeeping Excellence: Maintained precise records of student interactions to ensure quality service and compliance.
- Technical Assistance Provision: Offered support to students encountering challenges with online processes or software related to academic services.
- Performance Achievement: Exceeded daily call center metrics, ensuring efficient productivity and student satisfaction.
- Continuous Learning Culture: Kept abreast of industry trends and college news to address student concerns effectively.
- Student-Centric Approach: Prioritized student needs, communicated effectively, and collaborated with colleagues to deliver outstanding service.
Education
Certified Scrum Master Certification - Scrum & Product Owner (Online)
Scrum Institute
Colombo, Sri Lanka 01.2024 - Current
PMP (Online) - PMP (Online)
Project Management Institute
Colombo, Sri Lanka 01.2024 - Current
CIM - CIM -International Marketing
Charted Institute of Marketing
Colombo, Sri Lanka 01.2020 -
MBA -
Angila Ruskin University
UK 01.2014 - 02.2016
Bachelor of Science - Management Information Systems
University College Dublin (UCD)
Ireland 01.2018 - 03.2020
Diploma in Management Information System - MIS
NIBM
Colombo, Sri Lanka 04.2001 -
High School Diploma -
St Joseph's College
Colombo 10, Sri Lanka 02.1995 - 01.2010
Skills
Community Experience
- Leo club of Pamunugama, Colombo, Sri Lanka, 01/01/15, 12/01/17, President, Served as President of the Leo Club of Pamunugama, demonstrating leadership in organizing and executing community service projects., Successfully led a team to achieve impactful initiatives, fostering positive change within the local community.
- BOSCO youth society, Colombo, Sri Lanka, 01/01/14, 12/01/15, Vice President, Served as Vice President of the BOSCO youth society, contributing to strategic planning and assisting in the successful execution of community service projects., In the role of Vice President at the BOSCO Youth Society, actively supported organizational initiatives, fostering positive change within the community.
References
- Manoj Jayatunga, General Manager, Window Control Systems, manoj@windowcontrolsystems.co.nz, +64212763711 / +6496388444
- T T Jeewana Perera, Senior Automation Engineer, Gallagher Group Hamilton, Jeewana.tharindu@gmail.com, +64272033369
- Matthew Webster, Chief Executive Officer (EquityAi), Matthew.webster@equityai.co, +6421442368
Timeline
Certified Scrum Master Certification - Scrum & Product Owner (Online)
Scrum Institute
01.2024 - Current
PMP (Online) - PMP (Online)
Project Management Institute
01.2024 - Current
Customer Success Manager (Business Analysis/PM)
Fortude (Pvt) Ltd
04.2022 - 02.2024
CIM - CIM -International Marketing
Charted Institute of Marketing
01.2020 -
Assistant Manager (Business Partner/Project Manager)
Brandix Apparel Solutions Limited /Info Partner
04.2019 - 03.2022
Bachelor of Science - Management Information Systems
University College Dublin (UCD)
01.2018 - 03.2020
Senior Executive - Functional Consulting-EAG | Executive - Functional Consulting-EAG | (BP/PM/BA)
Brandix Apparel Solutions Limited / Info Partner
02.2017 - 03.2019
MBA -
Angila Ruskin University
01.2014 - 02.2016
ICT Staff Assistance | Intern - ICT / (Business Analyst)
Brandix Apparel Solutions Limited / Info Partner
10.2012 - 01.2017
Trainee Technical Officer
Sri Lanka Mobitel
01.2011 - 12.2012
Call Center Agent (Part Time)
Loyola College
01.2010 - 10.2012
Diploma in Management Information System - MIS
NIBM
04.2001 -
High School Diploma -
St Joseph's College
02.1995 - 01.2010
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