Kaliopeta Vainikolo
Auckland
Summary
Accomplished Online Personal Shopper Supervisor at Woolworths Supermarket, adept in customer service expertise and route planning. Elevated customer satisfaction by streamlining checkout processes and enhancing shopping experiences. Demonstrated exceptional relationship-building skills, fostering long-term client trust. Achieved significant improvements in order accuracy and delivery efficiency, contributing to a positive shopping environment.
Reliable Checkout Operator offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in all areas and flexible with changing business needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Online Personal Shopper Supervisor
Woolworths Supermarket
01.2022 - 11.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
- Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
- Established strong rapport with repeat clients, fostering long-term relationships built on trust and reliability.
Checkout Supervisor
Woolworth Supermarket
03.2020 - 12.2022
- Resolved customer complaints professionally, turning negative experiences into positive ones whenever possible.
- Enhanced customer satisfaction by efficiently managing checkout processes and addressing concerns promptly.
- Maintained a clean, organized, and well-stocked checkout area, enhancing the shopping environment for customers.
- Supervised multi-cultural team of 8-10 members, enforcing compliance with operational policies and procedures.
- Streamlined workflow for faster checkouts and reduced waiting time for customers.
- Implemented effective training programs for new staff members, resulting in increased productivity and improved service quality.
- Supported production line, reporting need for additional staff and resources.
- Assisted in implementing loss prevention measures by monitoring high-risk areas and reporting suspicious activities to management.
Education
High School Diploma -
Aorere College
Auckland, NZ12-2019
High School Diploma -
Aorere College
Auckland12-2018
High School Diploma -
Aorere College
Auckland, NZ12-2017
Skills
- Patience and empathy
- Customer service expertise
- Sales experience
- Product picking
- Delivery management
- Route planning
- Attention to detail
- Decision-making
- Relationship building
- Planning and organization
- Product expertise
- Documentation and reporting
Accomplishments
- Supervised team of 8-10 staff members.
- Documented and resolved customer complaints which led to a happy customer.
- Achieved positive KPI standards by completing orders by the deadline with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Achieved completing orders on time through effectively helping with managing my team to the best of their abilities.
Certification
- Team Member of the month during lockdown
Languages
Tonga
Professional Working
English
Native or Bilingual
Timeline
Online Personal Shopper Supervisor
Woolworths Supermarket
01.2022 - 11.2023
Checkout Supervisor
Woolworth Supermarket
03.2020 - 12.2022
High School Diploma -
Aorere College
High School Diploma -
Aorere College
High School Diploma -
Aorere College
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