Kalolaine Antonio

• Deliver exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
• Actively listened to customers, handled concerns quickly and escalated major issues to Team Lead.
• Develop customer service policies and procedures to meet and exceed organisations service standards.
• Clarify customer issues and determined root cause of problems to resolve service complaints.
• Built and maintained relationships with customer to provide ongoing support.
• Facilitate communication and collaboration between departments to help business function smoothly.
• Provided primary customer support to internal and external customers.
• Answered constant flow of customer calls with minimal wait times.
• Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Respond to customer requests for services, and company information.
• Process customer service requests promptly to increase customer satisfaction.
• Participate in team meetings and training sessions to stay informed about product updates and changes.
• Analyze customer service trends to discover areas of opportunity and provide feedback to management.

• Routed calls to police, fire, and ambulance service to meet individual call needs.
• Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
• Dispatched and coordinated emergency services teams according to high-priority calls.
• Provided on-the-job training and coaching to develop new dispatchers.
• Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
• Assessed emergency requests and made quick judgment calls to determine appropriate action.
• Developed and delivered emergency response plans to improve attendance timeframes.
• Followed established protocols for professional handling of emergency situations.
• Directed responders using assigned mapping systems for timely emergency attendance.
• Assisted callers in emergency situations with appropriate information and support.
• Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
• Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
• Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official EMS while tracking data in real-time environments.

• Support clients with acquiring long-term sustainable housing through Kainga Ora, Private rental, social housing, and other housing providers.
• Manage tenancy standards in accordance with Strive’s tenancy agreement, extensions, inspections, remedial, maintenance, termination, and regular visits with clients.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Refer client's to relevant services eg: Budgeting
• Understand and identify the needs and concerns of the clients and family ensuring the mentoring service and programmes are delivered effectively and efficiently
• Identify, report and support clients with issues relating to Mental Health, Illnesses, Alcohol and drug abuse and Domestic Violence

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• Educated students in foundational concepts such as shapes, numbers, and letters.
• Maintained and fostered positive and constructive interactions with staff, families, and children.
• Communicated with parents and other staff about student progress.
• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Consulted with parents to build and maintain positive support networks and support continuing education strategies.
• Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
• Enhanced sensory and perceptual-motor skills, language, cognition, and memory development, by employing both traditional and modern educational strategies and techniques.
• Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
• Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviours.
• Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
• Gave one-on-one attention to children while maintaining overall focus on entire group.
• Supervised student teachers to provide objective feedback.
• Coached, supervised and mentored education staff, imparting classroom knowledge to build strong skill sets.
• Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
• Developed and implemented behaviour management plans.