Kalolaine Patali
Auckland,Manurewa
Summary
Innovative, sales-driven Retail Manager with 12 years experience in customer service. Skilled in developing and executing effective customer engagement and merchandising stragegies. Strives to maintain high standard of customer service, morale and appearance to uphold company policies and improve shopping experience.
Overview
16
16
years of professional experience
Work History
Store Manager
FILA
10.2012 - Current
- Managed store organization, maintenance, and purchasing functions.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Submitted orders for new inventory.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
Bartender
Paradise Night Club
05.2014 - 01.2016
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Catering Assistant
Lowie Recruitment Agency
01.2014 - 01.2014
- Enhanced customer satisfaction by providing exceptional catering services at various events.
- Assisted in the preparation and presentation of food, ensuring high-quality standards were maintained.
- Offered excellent customer service, addressing client concerns promptly and professionally.
Temporary Waitress
Alexandra Racecourse
10.2008 - 10.2008
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Temporary Assistant
Courier Post
03.2008 - 03.2008
- Improved file retrieval efficiency by maintaining an organized and up-to-date filing system.
- Restocking shelves
- General duties as required
Education
Certificate Level 3 & 4 - Travel And Toursim
The New Zealand School of Travel And Tourism
Auckland2009
NCEA Level 1 & 2
Penrose High School
Auckland2009
Computing Level 3
Martin Hautus
Auckland2008
Skills
- Promotional Planning
- Multitasking and Organization
- Store Merchandising
- Friendly and Positive
- Cash Management
- Store Displays
- Store Opening and Closing
- Bank and Safe Deposits
- Customer Service
- Goals and Performance
- Delegating Work
References
References available upon request.
Timeline
Bartender
Paradise Night Club
05.2014 - 01.2016
Catering Assistant
Lowie Recruitment Agency
01.2014 - 01.2014
Store Manager
FILA
10.2012 - Current
Temporary Waitress
Alexandra Racecourse
10.2008 - 10.2008
Temporary Assistant
Courier Post
03.2008 - 03.2008
Certificate Level 3 & 4 - Travel And Toursim
The New Zealand School of Travel And Tourism
NCEA Level 1 & 2
Penrose High School
Computing Level 3
Martin Hautus
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