Kalpana Singh Bhadouria
Brooklyn,WGN
Summary
Dedicated and dependable professional with a strong commitment to organisational success. Adaptable, hardworking, and a collaborative team player with a positive attitude and a strong work ethic.
Results-driven banking professional with a strong customer-centric approach and a proven ability to understand individual financial needs and deliver tailored solutions. Experienced in personal lending, managing applications, maintaining regulatory compliance, and delivering high-quality customer service. Recognised for building trusted relationships, communicating effectively, and achieving accurate, timely, and commercially sound outcomes.
Overview
10
10
years of professional experience
Work History
Customer Banking Specialist
Bank Of New Zealand
Weliington
06.2023 - Current
- Deliver exceptional customer-focused service, understanding individual needs and providing appropriate banking solutions.
- Conduct detailed customer reviews to identify financial needs and recommend suitable products and services.
- Provide and process personal lending solutions
- Review customer information and lending applications with strong attention to detail, ensuring accuracy and completeness.
- Consistently achieve 100% Quality Assurance (QA) by following policies, procedures, compliance requirements, and service standards.
- Build and maintain strong customer relationships through professional, empathetic, and effective communication.
- Identify opportunities to support customers with additional banking products based on their individual needs.
- Resolve customer enquiries and concerns efficiently, taking ownership from initial contact through to resolution.
- Work collaboratively with team members to achieve customer service, quality, and business objectives.
- Support colleagues by sharing knowledge, assisting with complex customer needs, and contributing to a positive team environment.
- Maintain customer confidentiality and ensure all activities comply with responsible lending and regulatory requirements.
- Demonstrate strong teamwork, communication, problem-solving, and attention to detail in a fast-paced banking environment
Relationship Manager - Custody Banking
IndusInd Bank Ltd
03.2018 - 04.2022
- Handled client servicing, onboarding, custody and capital markets transactions, Investigate the individual alerts on the remittances / AML check and fund movements to determine if there is a potential suspicious transaction involved and accordingly liaison with the concern departments and team to investigation further
- FPI (Foreign Portfolio Investors) reporting, dealing with IPO applications (Initial Public offering) and Treasury funding
- Handled a group of team members and lead the team in many internal projects and crucial remittances.
Client Engagement Manager (Retail Banking)
IndusInd Bank
03.2016 - 03.2018
- Acting as a single point of contact for the assigned client's base/portfolio, increasing client base from the existing clients via reference or family accounts
- Build & maintain high quality network with existing clients so that they stick to, and main banking is with IndusInd Bank
- Making aware of all banking products (current & saving accounts, trust accounts, Mutual funds, forex, export import transactions, digital banking, home loan, health insurance, credit cards ) Handling on boarding, queries, complains and FX transactions and taking conversation rates for remittances ) addressing both service and sales queries with an objective to engage and retain clients
- Handled portfolios of super high net worth clients which includes accounts of celebrities, international cricketers, CEO, directors and corporate accounts.
Education
Bachelors - Banking And Insurance (BBI)
Mumbai University
MumbaiMBA - Marketing Management
Mumbai University
Skills
- Client Relationship Management
- Remittances
- Client profiling
- Treasury operations
- AML
- Marketing Research
- Effective team leader
- Analytical and Problem-Solving skills
- Ability to Work in a Team
- Business Process Management
- Initiative and Problem-solving Abilities
- Outstanding client retention
- Capital Account Transaction
- Initial Public offering
- Transaction monitoring
- Account management
- Client onboarding
- Team leadership
- Operational efficiency
- Personal Lending & Loan application
- Credit & Risk Assessment
Accomplishments
- Ranked among the Top 2 performers in the region last year (with BNZ) demonstrating strong business performance and consistent delivery against targets.
- Led teams on internal projects and managed critical remittance transactions, ensuring timely and accurate execution.
- Nominated for Team Leader in 2020 in recognition of strong client relationship and capital account management.
- Independently managed the 2022 Mumbai IPO for the Capital Market – Large Business | Emerging Corporates segment.
- Recognized for exemplary performance in client engagement and retention within the Liability business.
- Consistently achieved annual HNI account-opening targets with a high degree of accuracy and operational efficiency.
Personal Information
- Date of Birth: 01/26/1992
- Title : Customer Banking Specialist
Languages
- Date of Birth: 01/26/1992
- Title : Customer Banking Specialist
Timeline
Customer Banking Specialist
Bank Of New Zealand
06.2023 - Current
Relationship Manager - Custody Banking
IndusInd Bank Ltd
03.2018 - 04.2022
Client Engagement Manager (Retail Banking)
IndusInd Bank
03.2016 - 03.2018
Bachelors - Banking And Insurance (BBI)
Mumbai University
MBA - Marketing Management
Mumbai University