Kalpit Modi
Auckland,New Zealand
Summary
I possess solid 18 years of experience in sales, retail and relationship & account management including 8 years of experience in NZ market. I am strong in communication and have the ability and experience to relate to a wide range of people. I love challenges as this motivates me to achieve desired goals. I am energetic, creative, problem solver, quick learner and have a great eye for detail.
Overview
7
7
years of professional experience
Work History
SALES AND DESIGN (B2B AND B2C)
KITCHEN MANIA
AUCKLAND, New Zealand
04.2022 - Current
- Retail, Sales and Relationship Management
- Meet with customers (B2B and retail) at the customers property or within Kitchen Mania showroom and discuss customers' requirements
- Delivering sales target with maintaining the profit margins
- Build a good relationship with the customers to create future sales opportunity for new business
- Plan and design kitchens and products to meet the requirements of the customers within the range
- Present plans and pricing as per the Kitchen Mania sales process
- Maintain and update all contact activities on the Kitchen Mania CRM(Sales force)
- Monitor and report on market and competitor activities and provide relevant information
- Communicate, liaise and negotiate with external suppliers in order to gain competitive quotations and supply of products required and not manufactured by Kitchen Mania Ltd
- Keep up to date with new product initiatives and participate in training supplied by Kitchen Mania and its suppliers as required
- Working closely with all Kitchen Mania staff and associates in order to maintain a positive relationship.
BUSINESS MANAGER
CPC NZ LTD
AUCKLAND, New Zealand
07.2019 - 04.2022
- Developing and maintaining key relationships with clients and business partners
- Adhering to regular call cycle; visit existing and potential customers to identify business opportunities to sell the company's specialized products
- Delivering sales target for the territory
- Secure and renew orders, determine price within guidelines, arrange delivery dates and other matters to facilitate sales
- Follow up on products and services purchased by customers to ensure customer satisfaction
- Identify leads, manage prospects and acquire new business
- Prepare and deliver sales proposals/presentations and follow up with the key decision makers
- Present, promote and sell products/services using solid arguments to prospective clients
- Check on competitor activity and report significant developments to management
- Provide regular sales reports and Monitor & analyze monthly & YTD sales figures
- Research and identify market trends, from the sales and industry figures
- Advise the management on pricing, products and marketing plans and strategies
- Provide excellent customer service
- Always represent the company in a professional manner, with a strong focus on personal appearance.
SALES CONSULTANT
NOEL LEEMING GROUP LTD
AUCKLAND, New Zealand
04.2017 - 07.2019
- To provide excellent customer service to both internal and external customers
- To offer the best solution to all customers, including additional products and services, e.g
- Warranties and add-ons
- To follow up with all customers to ensure ongoing customer satisfaction and network for future business
- To follow the non-negotiable service standards for Noel Leeming, including in relation to phone calls
- To take responsibility for, and proactively resolve, customer issues and complaints as they arise
- To actively seek product knowledge and to attend Product Knowledge sessions from time to time
- To conduct him/herself in a professional manner at all times, recognizing that this also covers the areas of personal presentation, demeanor and driving Company vehicles
- To achieve sales and profit targets for the store and Company
- This will be done by setting monthly, weekly and daily sales targets, which in conjunction with the Store Manager, will be determined as part of the Company's operational program and form part of the overall Company's sales objectives
- To follow the Company Selling Steps process for all sales
- To complete, in a timely and accurate manner, all paperwork and computer work associated with the sales process
- To undertake, where necessary, delivery of goods to customers, including installation and tuning in accordance with Company outlines and policies
- To maintain a designated area of responsibility as per the standards set down in the VM Area of Responsibilities Standards and as directed by the Store Manager
- To understand and conform to all Company policies
- To display integrity in all interactions with customers and in the approach to work tasks
- To comply with the Company's Health and Safety Policy, including immediately reporting any unsafe work conditions, equipment or practices to the Store Manager
- Ensure the delivery of safe work practices and environment for all customers and team members
- To undertake any other duties as allocated by the Store Manager from time to time.
Education
Post Graduate In Business Management Level 8 -
UNIVERSITY OF SOUTHERN QUEENSLAND AUSTRALIA
Skills
- Excellent communication skills
- Account Management and Leadership skills
- Great time management skills
- Problem solving skills
- Good analytical skills
- Strong Multitasking skills
- Flexible and adaptable
- Strong Negotiating skills
- Strong work ethic
- Planning and organizing skills
- Microsoft Suite
- POS
- CRM
Accomplishments
Awarded Livewire 2018 in recognition of excellence in Sales, Profit, Service and Connection
Driver License
NZ Full License
Immigration Status
New Zealand Resident
Timeline
SALES AND DESIGN (B2B AND B2C)
KITCHEN MANIA
04.2022 - Current
BUSINESS MANAGER
CPC NZ LTD
07.2019 - 04.2022
SALES CONSULTANT
NOEL LEEMING GROUP LTD
04.2017 - 07.2019
Post Graduate In Business Management Level 8 -
UNIVERSITY OF SOUTHERN QUEENSLAND AUSTRALIA
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