- Cycling
- Dancing
- Gym Workouts
- Boardgames
- Video Gaming
Kamy Mam
Auckland,AUK
Summary
Experienced Onboarding and Integration Specialist with a passion for ensuring customer success in eCommerce and SaaS products. Worked with various CRM tools such Hubspot and Salesforce and adept at seamlessly integrating systems to streamline customer onboarding processes. Background as a former professional dancer, brings positivity and discipline to work. Committed to promoting fitness advocacy while maintaining a strong focus on family values.
Overview
5
5
years of professional experience
Work History
Customer Success Specialist
PrenoHQ
02.2021 - Current
- Support customers post-sale with onboarding and enablement via email, telephone, chat, and video calls.
- Engaged with our established customers to support their ongoing success.
- Provided ongoing training sessions for clients in order to maximize software adoption and utilization.
- Collaborated with cross-functional teams to advocate for customer needs and drive product improvements.
Onboarding and Integration Specialist
TheMarket.nz
09.2019 - 02.2021
- Successfully onboarded new merchants to TheMarket eCommerce platform.
- Managed partnerships with Omnivore for seamless eCommerce integration.
- Utilized Salesforce CRM, Asana, and Microsoft Outlook to manage communications and project tasks.
Product Specialist
Vend Limited
02.2021 - Current
- As Product Specialist I was solely responsible for Payments, Hardware and the Sell Screen areas of Vend.
- Trained and provided coaching to junior team members on hardware and payment integrations.
- Handle escalated tickets (level 2) that required deep investigation and product testing.
- Level 2 support includes working with network error tools such as Kibana, Raygun, Bugsnag, New Relic and Fabric for iOS.
- Work alongside development teams to troubleshoot and resolve tricky bugs.
- Present to product manager/owners of volume drivers and ticket trends and represent the Support team of any outages and post mortem meetings.
- Configured and tested new software and hardware.
Education
Birkenhead College
Auckland, NZSystem Technologies
Computer Power
Auckland, NZSkills
- Onboarding, Support, Success
- CRM tools - Hubspot & Salesforce
- Building rapport
- Computer Proficiency
- Microsoft Excel
- Technical Support
Interests
Timeline
Customer Success Specialist
PrenoHQ
02.2021 - Current
Product Specialist
Vend Limited
02.2021 - Current
Onboarding and Integration Specialist
TheMarket.nz
09.2019 - 02.2021
Birkenhead College
System Technologies
Computer Power
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