Kanan Patel
Auckland Central,Auckland
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Concentrix
05.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Duty Manager
Gorilla Kitchen
01.2022 - 04.2023
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Streamlined check-in/check-out processes, resulting in reduced wait times and increased guest satisfaction scores.
- Implemented new procedures to optimize workflow efficiency within the front desk team.
Education
Graduate Diploma in Information Technology - Developing
Whitireia Polytechnic
Auckland01.2020
Master of Science - Information Technology
Gujarat University
Ahmedabad, Gujarat05.2016
Skills
- Call Management
- Data Entry
- Information Security
- Paperwork Processing
- Product Knowledge
- Report Generation
- Data Collection
- Order Processing
- Account Management
- Multi-line phone talent
- Office equipment proficiency
- Prioritization
- Call triaging
- Call Center Operations
- Receiving support
- Problem-solving abilities
- Critical Thinking
- Document Control
- Live chat support
- Product and service solutions
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Resolved product issue through consumer testing.
Customer Service Satisfaction
Customer has given me the satisfactory feedback to my Manager that I have helped him to find 10 years old receipts
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Customer Service Representative
Concentrix
05.2023 - Current
Duty Manager
Gorilla Kitchen
01.2022 - 04.2023
Graduate Diploma in Information Technology - Developing
Whitireia Polytechnic
Master of Science - Information Technology
Gujarat University
Similar Profiles
Sandile Marvellous NtombelaSandile Marvellous Ntombela
Team Coach at ConcentrixTeam Coach at Concentrix
Priyanka DasPriyanka Das
Team Leader at ConcentrixTeam Leader at Concentrix
AKASH BISHTAKASH BISHT
Senior Advisor at ConcentrixSenior Advisor at Concentrix