Kane Lazenby
Te Awamutu
Summary
Knowledgeable Salesforce Administrator with strong background in Salesforce Administration and functions. Successfully managed and streamlined CRM systems, enhancing user adoption and system efficiency. Demonstrated ability in automating complex processes and providing valuable training to users.
Known for effective collaboration within teams, ensuring seamless integration of Salesforce solutions to meet dynamic business needs.
Overview
15
15
years of professional experience
Work History
Salesforce Administrator
Genesis Energy
09.2017 - Current
- Resolved technical issues promptly and effectively, providing exceptional support to Salesforce users across the organization.
- Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collaborated with cross-functional teams to gather requirements, design solutions, and deploy custom Salesforce features tailored to business objectives.
- Proactively identified opportunities for process improvement within the Salesforce environment by staying current on industry trends and best practices.
- Customized user interfaces according to specific departmental needs while maintaining a consistent overall experience across the platform.
- Ensured data integrity and accuracy through regular audits, timely updates, and meticulous record maintenance.
Senior Customer Service Representative
Genesis Energy
03.2017 - 09.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Mentored junior team members, contributing to their professional development and overall team success.
Quality Assurance Specialist
Genesis Energy
12.2016 - 03.2017
- Assured call quality of the contact centre was at its highest.
- Provided feedback and ways Customer Service Representatives could improve their call quality in a respectful way.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
Customer Service Representative
Genesis Energy
06.2016 - 12.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Stock Warehouse Manager
Marbecks
01.2011 - 06.2016
- Assisted in the recruitment, hiring, and onboarding of new warehouse staff members to maintain optimal staffing levels.
- Managed operations effectively while ensuring proper segregation, storage and handling of goods according to their respective categories.
- Ensured timely order fulfillment with efficient picking, packing, and shipping processes.
- Managed a small team of warehouse staff, providing guidance on tasks, schedules.
Store Manager
Marbecks
01.2010 - 01.2011
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
No Degree -
Rotorua Lakes High School
Rotorua, NZSkills
- Salesforce customization
- Report building
- Salesforce configuration
- Business analysis
- Data management
- Release management
- Adaptability and flexibility
- User administration
Timeline
Salesforce Administrator
Genesis Energy
09.2017 - Current
Senior Customer Service Representative
Genesis Energy
03.2017 - 09.2017
Quality Assurance Specialist
Genesis Energy
12.2016 - 03.2017
Customer Service Representative
Genesis Energy
06.2016 - 12.2016
Stock Warehouse Manager
Marbecks
01.2011 - 06.2016
Store Manager
Marbecks
01.2010 - 01.2011
No Degree -
Rotorua Lakes High School
Similar Profiles
Trupti DarjiTrupti Darji
Sales Representative at Genesis EnergySales Representative at Genesis Energy
Joshua ThibodeauxJoshua Thibodeaux
Pipeline Operator at Genesis EnergyPipeline Operator at Genesis Energy
Heni HongaraHeni Hongara
Contact Center Representative at Genesis EnergyContact Center Representative at Genesis Energy