I have strong professional background in frontline customer service, equipped to handle diverse responsibilities and deliver impactful results. Proven ability to collaborate effectively within team, adapt to changing needs, and ensure reliable performance. Skilled in communication, problem-solving, and maintaining positive customer experience, consistently meeting and exceeding expectations.
Overview
14
14
years of professional experience
Work History
Front line associate
No-1 Currency (Fexco Pacific Ltd)
05.2022 - 07.2024
Assisted with international transfers (Western Union), and remittance services, ensuring accuracy and adherence to regulations
Responded to client inquiries regarding foreign exchange rates, currency conversions, and transaction processes
Verified and proceed foreign exchange transactions (including deposits, withdrawals, and conversions), ensuring compliance with policies and procedures
Monitored and updated exchange rates in internal systems to reflect current market conditions
Ensured all FX transactions comply with regulatory requirements, such as anti-money laundering (AML) procedures
Identified and reported suspicious activities related to currency exchanges or transfers, following established protocols
Maintained accurate transaction records and ensure documentation meets both internal policies and legal requirements
Maintained strong relationships with key clients, such as corporate customers, high-net-worth individuals, and regular consumers of foreign exchange services
Processes AML supporting documents
Makeup Artist
Freelance Business New Zealand
07.2020 - 05.2024
Cultivated a thriving business base built on a reputation for expert artistry and knowledge of beauty product, tools and tricks of the trade
Cleanse and tone the skin in order to prepare it for makeup application
Demonstrate products to client and provide instruction in makeup application
Exceeded client expectations in delivering an array of looks for occasions such as weddings, formals, maternity photoshoot, parties, and religious occasions
Curling hair straighten hair with hair styling equipment
Sales Assistant
Gull Patrol Station
06.2017 - 12.2017
I assisted customers with sales by providing a high standard of customer service
I prepared 50-60 barista coffees daily according to the customer requirement
Register and maintain the accounts
Customer Service /Team Member
Burger king
12.2011 - 08.2012
Till Operator
I assisted customer using five-steps customer service standard
Customer Service Assistance/ Sales Assistance
Primark
02.2011 - 08.2012
Company Overview: one of the biggest retail stores in UK
I assisted customer using five-steps customer service standard
Trained new staff members
Organised merchandise and stock inventories
Helped customers with enquires- provide advice, styling tips and product knowledge
Resolved customer disputes
I also assisted customer in till as a till operator
One of the biggest retail stores in UK
Office Admin
Bangladesh Welfare Association
02.2010 - 12.2011
Company Overview: Charity Organisation in UK
Maintain office supplies and equipment, including ordering and stocking
Greet and direct visitors
Answer and direct incoming phone calls
Manage incoming and outgoing mail
Prepare and submit expense reports
Schedule and coordinate meetings and appointments
Create and maintain filing systems
Prepare documents and presentations
Assist with special projects as needed
Monitor and order office supplies
Manage office budget and reconcile invoices
Assist with special projects as needed
Charity Organisation in UK
Education
Fashion Makeup - Level4
SRA Makeup Academy
Newmarket, Auckland
01.2021
Diploma in Fashion Design - Level4
Croydon College
01.2012
Diploma in Business Administration -
Crown College
01.2011
Bachelor of Business Administration - 60 Credit
Southern University
01.2010
Higher Secondary School Certificate - in Commerce/Business Level-3, 4
Enayetbazar Women’s College
01.2008
Skills
Cash handling expertise
Computer Proficiency
Attention to Detail
Multi Tasking
Communication and Team work
Document Management
Microsoft Excel
Customer service
Problem Solving
Strong work ethic
Data entry proficiency
Accomplishments
Excellent makeover performance at ‘Sound of Music-2020’.
Documented and resolved customer issue which led to customer satisfaction.
Used Microsoft Excel to inventory tracking.
Hobbies and Interests
Enjoy the company of my friends and relatives.
Have a strong desire to familiar with the new things and take challenge in any situation.
Passing leisure time by travelling, watching game on TV and listen to music.
Timeline
Front line associate
No-1 Currency (Fexco Pacific Ltd)
05.2022 - 07.2024
Makeup Artist
Freelance Business New Zealand
07.2020 - 05.2024
Sales Assistant
Gull Patrol Station
06.2017 - 12.2017
Customer Service /Team Member
Burger king
12.2011 - 08.2012
Customer Service Assistance/ Sales Assistance
Primark
02.2011 - 08.2012
Office Admin
Bangladesh Welfare Association
02.2010 - 12.2011
Diploma in Fashion Design - Level4
Croydon College
Higher Secondary School Certificate - in Commerce/Business Level-3, 4
Enayetbazar Women’s College
Fashion Makeup - Level4
SRA Makeup Academy
Diploma in Business Administration -
Crown College
Bachelor of Business Administration - 60 Credit
Southern University
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Front Line Associate at No. 1 Currency Fexco PacificFront Line Associate at No. 1 Currency Fexco Pacific