Kanij Fatema Munmun
68 Ellis Avenue, Mt Roskill, Auckland,New Zealand
Summary
I have strong professional background in frontline customer service, equipped to handle diverse responsibilities and deliver impactful results. Proven ability to collaborate effectively within team, adapt to changing needs, and ensure reliable performance. Skilled in communication, problem-solving, and maintaining positive customer experience, consistently meeting and exceeding expectations.
Overview
14
14
years of professional experience
Work History
Front line associate
No-1 Currency (Fexco Pacific Ltd)
05.2022 - 07.2024
- Assisted with international transfers (Western Union), and remittance services, ensuring accuracy and adherence to regulations
- Responded to client inquiries regarding foreign exchange rates, currency conversions, and transaction processes
- Verified and proceed foreign exchange transactions (including deposits, withdrawals, and conversions), ensuring compliance with policies and procedures
- Monitored and updated exchange rates in internal systems to reflect current market conditions
- Ensured all FX transactions comply with regulatory requirements, such as anti-money laundering (AML) procedures
- Identified and reported suspicious activities related to currency exchanges or transfers, following established protocols
- Maintained accurate transaction records and ensure documentation meets both internal policies and legal requirements
- Maintained strong relationships with key clients, such as corporate customers, high-net-worth individuals, and regular consumers of foreign exchange services
- Processes AML supporting documents
Makeup Artist
Freelance Business New Zealand
Blockhouse Bay, New Zealand
07.2020 - 05.2024
- Cultivated a thriving business base built on a reputation for expert artistry and knowledge of beauty product, tools and tricks of the trade
- Cleanse and tone the skin in order to prepare it for makeup application
- Demonstrate products to client and provide instruction in makeup application
- Exceeded client expectations in delivering an array of looks for occasions such as weddings, formals, maternity photoshoot, parties, and religious occasions
- Curling hair straighten hair with hair styling equipment
Sales Assistant
Gull Patrol Station
Avondale, New Zealand
06.2017 - 12.2017
- I assisted customers with sales by providing a high standard of customer service
- I prepared 50-60 barista coffees daily according to the customer requirement
- Register and maintain the accounts
Customer Service /Team Member
Burger king
Croydon, UK
12.2011 - 08.2012
- Till Operator
- I assisted customer using five-steps customer service standard
Customer Service Assistance/ Sales Assistance
Primark
UK
02.2011 - 08.2012
- Company Overview: one of the biggest retail stores in UK
- I assisted customer using five-steps customer service standard
- Trained new staff members
- Organised merchandise and stock inventories
- Helped customers with enquires- provide advice, styling tips and product knowledge
- Resolved customer disputes
- I also assisted customer in till as a till operator
- One of the biggest retail stores in UK
Office Admin
Bangladesh Welfare Association
UK
02.2010 - 12.2011
- Company Overview: Charity Organisation in UK
- Maintain office supplies and equipment, including ordering and stocking
- Greet and direct visitors
- Answer and direct incoming phone calls
- Manage incoming and outgoing mail
- Prepare and submit expense reports
- Schedule and coordinate meetings and appointments
- Create and maintain filing systems
- Prepare documents and presentations
- Assist with special projects as needed
- Monitor and order office supplies
- Manage office budget and reconcile invoices
- Assist with special projects as needed
- Charity Organisation in UK
Education
Fashion Makeup - Level4
SRA Makeup Academy
Newmarket, Auckland01.2021
Diploma in Fashion Design - Level4
Croydon College
01.2012
Diploma in Business Administration -
Crown College
01.2011
Bachelor of Business Administration - 60 Credit
Southern University
01.2010
Higher Secondary School Certificate - in Commerce/Business Level-3, 4
Enayetbazar Women’s College
01.2008
Skills
- Cash handling expertise
- Computer Proficiency
- Attention to Detail
- Multi Tasking
- Communication and Team work
- Document Management
- Microsoft Excel
- Customer service
- Problem Solving
- Strong work ethic
- Data entry proficiency
Accomplishments
- Excellent makeover performance at ‘Sound of Music-2020’.
- Documented and resolved customer issue which led to customer satisfaction.
- Used Microsoft Excel to inventory tracking.
Hobbies and Interests
- Enjoy the company of my friends and relatives.
- Have a strong desire to familiar with the new things and take challenge in any situation.
- Passing leisure time by travelling, watching game on TV and listen to music.
Timeline
Front line associate
No-1 Currency (Fexco Pacific Ltd)
05.2022 - 07.2024
Makeup Artist
Freelance Business New Zealand
07.2020 - 05.2024
Sales Assistant
Gull Patrol Station
06.2017 - 12.2017
Customer Service /Team Member
Burger king
12.2011 - 08.2012
Customer Service Assistance/ Sales Assistance
Primark
02.2011 - 08.2012
Office Admin
Bangladesh Welfare Association
02.2010 - 12.2011
Diploma in Fashion Design - Level4
Croydon College
Higher Secondary School Certificate - in Commerce/Business Level-3, 4
Enayetbazar Women’s College
Fashion Makeup - Level4
SRA Makeup Academy
Diploma in Business Administration -
Crown College
Bachelor of Business Administration - 60 Credit
Southern University